Front Desk Coordinator (Spanish speaker)

About the role

We are seeking a compassionate, organized, and proactive Front Desk Coordinator to join our team in Morris Park, Bronx, NY. This role serves as the first point of contact for patients and visitors, playing a crucial part in setting a welcoming tone and ensuring smooth, efficient front desk operations for the clinic. The Front Desk Coordinator will manage patient reception, coordinate appointment scheduling, assist with intake and insurance inquiries, and streamline communication between patients and clinical staff to support an outstanding care experience from start to finish. The ideal candidate is an exceptionally communicative and multi-tasking professional who thrives in a fast-paced healthcare setting, maintains meticulous attention to detail, and enjoys helping others. Bilingual Spanish proficiency is required.

Responsibilities

• Serve as the primary point of contact at the front desk, delivering a warm, professional, and welcoming check-in and check-out experience for all patients and visitors.
• Manage patient check-ins, verify personal and insurance information, and ensure all necessary registration forms and intake documents are completed accurately.
• Assist patients with scheduling, rescheduling, and optimizing appointment calendars to minimize wait times and maximize provider efficiency.
• Explain initial insurance coverage, collect copayments, coinsurance, deductibles, and other patient financial responsibilities in accordance with clinic procedures.
• Answer incoming phone calls, respond to inquiries, triage messages, and direct calls to appropriate clinical or administrative staff in a timely manner.
• Maintain strict adherence to HIPAA and all applicable healthcare privacy standards regarding patient records and personal information.
• Coordinate incoming and outgoing patient records, referrals, and administrative communications with external medical offices and insurance providers.
• Collaborate closely with physical therapists, Patient Care Coordinators, and healthcare providers to ensure clear communication and smooth patient flow.
• Partner with the Clinic Manager to optimize front-office workflows, address administrative challenges, and improve patient satisfaction.
• Assist with routine administrative tasks, including managing mail, processing incoming faxes,