Front Desk Coordinator (Massapequa TSI-Part Time)

About the Role

Metro Physical & Aquatic Therapy is hiring a Clinic Support Associate for immediate, long-term employment. This hands-on role involves managing front desk operations and assisting clinicians with patient care, ensuring a smooth and welcoming experience for every patient. It's an excellent opportunity to learn and grow with an expert team in a fast-growing field.

Responsibilities

• Greet and welcome patients and visitors with an upbeat attitude, both in person and over the phone.
• Manage scheduling operations to maximize provider availability and treatment room usage.
• Maintain on-time patient flow by notifying clinicians of patient arrivals and monitoring service delivery.
• Process incoming faxes and perform accurate data entry into the Electronic Medical Record (EMR) system.
• Generate reports, logs, and lists, including financial reconciliations and patient retention tracking.
• Set up new and returning patient cases in Theraoffice, verifying demographic and insurance information.
• Contact treating physicians to obtain updated prescriptions and Plans of Care.
• Assist patients during therapy with heat packs, paraffin dips, pool access, and exercise guidance.
• Educate patients on proper equipment use and exercise techniques.
• Prepare treatment rooms by sterilizing equipment, positioning supplies, and following protocols.
• Maintain physical therapy supplies inventory and place orders as needed.
• Perform light cleaning duties, including laundry, treatment table turnover, and garbage disposal.
• Answer calls from physicians, hospitals, and patients with exemplary customer service.

Qualifications

• High school diploma or GED required.
• One year of medical office experience preferred; familiarity with EMR systems a plus.
• One year of customer service experience strongly preferred.
• Proficiency in Google Suite required.
• Strong communication and interpersonal skills.
• Ability to work effectively within a team and adapt to new programs.
• Ability to observe, evaluate, and record patients' conditions and changes.
• Strong record-keeping and report-writing skills.
• Excellent time management and organizational skills.
• Ability to work independently under tight deadlines in a rapidly changing environment.

Pay

The anticipated hourly pay range for this position is $17-$20. Compensation is based on relevant experience, knowledge, skills, and geography.

Schedule

Tuesday/Thursday 2pm-9pm, Alternating Saturdays 8am-12pm.