Front Desk Coordinator - Kenwood

At Face Forward Aesthetics, every guest interaction matters. We believe confidence begins long before treatment. It begins with a warm welcome, genuine connection, and a seamless experience from the moment a guest contacts us through checkout and beyond. As we continue to grow under new executive leadership, we are building a team that is passionate about hospitality, operational excellence, and delivering an elevated experience with every visit.

About Face Forward Aesthetics

Face Forward Aesthetics is a leading medical aesthetics practice committed to combining advanced clinical care with elevated hospitality. Across our clinics, our providers, estheticians, Market Managers, and Front Desk Coordinators work together to deliver exceptional outcomes and a consistently outstanding guest experience. As part of our continued evolution, we are investing in:

• A refreshed premium brand
• Enhanced guest experience standards
• Industry-leading provider development
• Strong operational leadership
• Career growth opportunities across our organization

Responsibilities

Create Exceptional Guest Experiences

• Welcome every guest with warmth, professionalism, and genuine hospitality.
• Create a seamless experience from check-in through checkout.
• Answer incoming calls and respond to guest inquiries by phone, text, and email.
• Schedule, confirm, and coordinate appointments while optimizing provider schedules and clinic flow.
• Verify guest intake forms and consents are complete and maintain accurate guest records.
• Resolve routine guest concerns with professionalism and escalate complex issues when appropriate.
• Protect guest privacy by maintaining HIPAA compliance in every interaction.

Support Clinic Growth

• Keep provider schedules full by actively managing waitlists, appointment confirmations, cancellations, and no-show follow-up.
• Guide guests through checkout and confidently explain memberships, promotions, skincare products, and treatment recommendations.
• Enroll guests in membership programs and educate them on the benefits available.
• Recommend retail products that complement provider treatment plans.
• Help guests maintain continuity of care by scheduling their next appointment before they leave.
• Contribute to clinic performance by achieving membership enrollment, retail, and pre-booking goals.

Deliver Operational Excellence

• Maintain a welcoming, organized, and professional Front-of-House environment.
• Complete opening and closing procedures and ensure reception and retail areas consistently reflect our premium brand.
• Process guest payments, deposits, gift card transactions, and daily financial transactions accurately.
• Consistently apply cancellation, no-show, and payment policies with professionalism and confidence.
• Support inventory activities, supply management, documentation, and administrative tasks that contribute to efficient clinic operations.

Collaborate as One Team

• Partner closely with providers, estheticians, and the Market Manager to create a seamless guest journey.
• Execute the Face Forward Standard and uphold company policies, procedures, and compliance requirements.
• Participate in ongoing training and development while contributing to a positive, collaborative clinic culture.
• Help create an environment where every guest receives an exceptional experience and every team member contributes to the success of the clinic.

What Success Looks Like

Successful Front Desk Coordinators are relationship builders who create memorable experiences while contributing to clinic performance. You'll Be Measured By Your Ability To:

• Deliver an exceptional guest experience.
• Achieve membership enrollment goals.
• Increase retail attachment.
• Maximize prebooking and guest retention.
• Support provider schedule optimization.
• Maintain outstanding communication and responsiveness.
• Execute the Face Forward Standard consistently.

Requirements

We're looking for individuals who are passionate about service and love helping people feel confident and cared for. Ideal candidates have experience in:

• Luxury hospitality
• Medical aesthetics
• Healthcare
• Concierge services
• Luxury retail
• High-end customer service

Skills

• Exceptional communication and interpersonal skills.
• Strong organization and attention to detail.
• Confidence recommending products, memberships, and services.
• A positive, team-first mindset.
• The ability to thrive in a fast-paced, goal-driven environment.
• Experience with scheduling software, CRM, EMR, or point-of-sale systems is a plus.

Benefits

• Comprehensive medical, dental, vision, and retirement benefits.
• Company-paid short- and long-term disability insurance.
• Company-paid life insurance, as well as optional hospital indemnity and accident insurance.
• Paid parental leave.
• Paid time off.
• Free aesthetic treatments and discounted skincare.
• Paid training and ongoing professional development.
• Career advancement opportunities as our organization continues to grow.
• A collaborative team environment where every role contributes to our success.

Pay

$17.00 to $19.00 per hour, based on experience, plus uncapped monthly commission opportunities tied to membership enrollments and retail sales.