Front Desk Coordinator II

About the role

Greets and receives customers, determines nature of visit, and notifies appropriate team member(s). Performs various administrative duties. Welcomes visitors to the practice and provides information about clinic features. Answers, screens, and routes incoming calls and takes messages as needed. Checks-in and collects general information from patients on their first visit. Notifies clinicians of patient arrival and readiness. Makes appointments for returning patients as necessary. Prints/reprints appointment reminders and school/work excuses. Verifies insurance information, investigates any issues, and works towards a resolution. Makes changes to the patient schedule as necessary. Presents contracts to patients, coordinates payment arrangements and/or account resolution. Receives, stores, and delivers shipments and mail. Takes payments and posts to account. Updates charts and patient information. Drives internal marketing initiatives and fosters participation from everyone. Consistently encourages/presents patients with non-clinical ways to utilize the Smile Doctors Anywhere application to support their experience throughout the course of treatment. Communicates office supply requirements to the Practice Director for monthly supply order.

Responsibilities

• Greets and receives customers, determines nature of visit, and notifies appropriate team member(s).
• Performs various administrative duties.
• Welcomes visitors to the practice and provides information about clinic features.
• Answers, screens, and routes incoming calls and takes messages as needed.
• Checks-in and collects general information from patients on their first visit.
• Notifies clinicians of patient arrival and readiness.
• Makes appointments for returning patients as necessary.
• Prints/reprints appointment reminders and school/work excuses.
• Verifies insurance information, investigates any issues, and works towards a resolution.
• Makes changes to the patient schedule as necessary.
• Presents contracts to patients, coordinates payment arrangements and/or account resolution.
• Receives, stores, and delivers shipments and mail.
• Takes payments and posts to account.
• Updates charts and patient information.
• Drives internal marketing initiatives and fosters participation from everyone.
• Consistently encourages/presents patients with non-clinical ways to utilize the Smile Doctors Anywhere application to support their experience throughout the course of treatment.
• Communicates office supply requirements to the Practice Director for monthly supply order.

Requirements

• High School Diploma or equivalent required.
• Six (6) months as a Smile Doctors Front Desk Coordinator I.
• Bilingual a plus, but not required.

Qualifications

• Ability to establish and maintain good working relationships with patients and coworkers.
• Ability to communicate effectively verbally and in writing.
• Ability to listen and understand information verbally and in writing.

Skills

• Excellent communication skills.
• Strong organizational and multitasking abilities.
• Attention to detail.
• Customer service orientation.

Benefits

• Competitive salary.
• Medical, dental, vision and life insurance.
• Short and long-term disability coverage.
• 401(k) plan.
• 2 weeks paid time off in your first year + paid holidays.
• Discounts on braces and clear aligners for you and your family members.

Pay

Pay Range: $19.20 - $24.75

Schedule

Flexible schedule to accommodate the needs of the team and patients.