Front Desk Coordinator I - Concierge

About the role

Joining [Insert Location Brand Name] as a Front Desk Coordinator I means you'll be part of a growing team dedicated to making your day better. Your responsibilities include greeting and receiving customers, determining the nature of their visit, and notifying the appropriate team member(s). You'll also perform various administrative tasks such as answering and screening calls, taking messages, checking-in patients, verifying insurance information, notifying clinicians of patient arrivals, scheduling appointments, printing/reprinting appointment reminders, and managing payment arrangements.

Responsibilities

• Greet and receive customers, determine the nature of their visit, and notify appropriate team member(s).
• Performs various administrative duties including answering and screening calls, taking messages, checking-in patients, verifying insurance information, notifying clinicians of patient arrivals, scheduling appointments, printing/reprinting appointment reminders, and managing payment arrangements.
• Welcomes visitors to the practice and provides information about clinic features.
• Coordinates payment arrangements or account resolution.
• Makes changes to the patient schedule as necessary.
• Takes payments and posts to account.
• Updates charts and patient information.
• Drives internal marketing initiatives and fosters participation from everyone.

Requirements

• A high school diploma or equivalent.
• One (1) year of administrative experience preferred.
• Bilingual a plus, but not required.

Qualifications

• Ability to communicate effectively verbally and in writing.
• Ability to listen and understand information verbally and in writing.

Skills

• Effective communication skills.
• Strong organizational skills.
• Attention to detail.

Benefits

• Competitive salary.
• Medical, dental, vision, and life insurance.
• Short and long-term disability coverage.
• 401(k) plan.
• Two weeks paid time off in your first year + paid holidays.
• Discounts on braces and clear aligners for you and your family members.

Pay

Details on pay are not specified at this time.

Schedule

Details on schedule are not specified at this time.