Front Desk Coordinator (Full Time- Garden City)

About the role

Metropolitan Physical & Aquatic Therapy is a comprehensive multidisciplinary company offering Physical, Occupational, Speech Therapy, Massage, and Acupuncture services. We strive to inspire our team to form lasting bonds with our patients, doctors, and community. This role involves hands-on responsibilities in a growing field.

Responsibilities

• Greets and welcomes patients and visitors with a warm smile and efficient check-in process.
• Ensures patient satisfaction and optimizes provider time by accurately scheduling appointments.
• Maintains on-time patient flow by promptly notifying clinicians of patient arrivals and managing delays.
• Processes incoming faxes and performs accurate data entry into the Electronic Medical Record (EMR).
• Generates reports and logs, including financial reconciliations and patient retention tracking.
• Manages co-pays, reconciles payments, and extends credit to patients.
• Sets up new and returning patient cases in Theraoffice, collecting and verifying necessary information.
• Contacts treating physicians to obtain updated prescriptions and update the system accordingly.
• Aids patients during therapy sessions by applying heat packs, assisting with equipment, and guiding through prescribed routines.
• Provides education on proper equipment use and exercise techniques to ensure patient safety and effectiveness.
• Prepares patients for therapy by providing comfort, assistance, and reassurance.
• Answers calls from physicians, hospitals, and patients with exemplary customer service skills.
• Maintains physical therapy supplies inventory by monitoring stock levels, placing orders, and verifying receipt.
• Performs other duties as required to support clinic operations and patient care.

Requirements

• High school diploma or GED.
• One year of medical office experience preferred, with familiarity in EMR systems a plus.
• One year of experience in a customer service-oriented role is strongly preferred.
• Proficiency in Google Suite.
• Strong communication skills and the ability to interact professionally with customers, co-workers, and management.
• Excellent interpersonal skills and the ability to quickly adapt to new programs.
• Ability to observe, evaluate, and record patients' conditions, reactions, and changes in physical condition.
• Strong record-keeping and report-writing skills.
• Ability to use logic and problem-solving skills to resolve issues.
• Ability to work independently under tight deadlines in a rapidly changing environment.
• Excellent time management and organizational skills.

Qualifications

• High school diploma or GED.
• One year of medical office experience preferred, with familiarity in EMR systems a plus.
• One year of experience in a customer service-oriented role is strongly preferred.
• Proficiency in Google Suite.
• Strong communication skills and the ability to interact professionally with customers, co-workers, and management.
• Excellent interpersonal skills and the ability to quickly adapt to new programs.
• Ability to observe, evaluate, and record patients' conditions, reactions, and changes in physical condition.
• Strong record-keeping and report-writing skills.
• Ability to use logic and problem-solving skills to resolve issues.
• Ability to work independently under tight deadlines in a rapidly changing environment.
• Excellent time management and organizational skills.

Benefits

• Competitive compensation package.
• 401(k) plan with company matching options.
• Generous Paid Time Off.
• A rich benefits package, including medical, dental, life, and long-term disability insurance.
• Progressive Leadership Development Programs.
• New York's 529 College Savings Program.
• Employee Perks: discounted rates for entertainment, travel, fitness, insurance plans, etc., through our partnership with Plum Benefits.
• FSA Plans: pre-tax savings plans to pay for unreimbursed medical and dental expenses, travel to & from work.
• Company Events: Annual Family Field Day, Leadership Retreats, and Holiday Awards Celebration.
• And much more!

Pay

Hourly pay range: $17 - $20/hr.

Schedule

Monday-Friday: 11:30 AM - 8:00 PM