Front Desk Coordinator - Clinic FT

Washington Gastroenterology believes that digestive health is the foundation for a healthy life. We are committed to improving the quality of life and longevity of our patients and our communities through the prevention, detection, and treatment of gastrointestinal diseases.

Responsibilities

• Meets and greets patients and visitors in a professional and courteous manner
• Answer telephones, schedule appointments and direct calls appropriately
• Obtain and verify patient demographic and financial information and all other required forms for accuracy and completeness; enters patient registration information into the EMR (Electronic Medical Records) accurately
• Enter the obtained information into the practice management system either manually or scanned
• Collect and process patient copays and remaining patient balances according to WAGI policies
• Review schedules for accuracy and efficiency and notify the Lead Front Desk Coordinator or Clinic Manager if discrepancy
• Schedule follow up appointments, diagnostic testing, procedures, and referrals to specialists
• Explain procedure preps and all details pertaining to the scheduled procedure
• Process mail
• Maintain inventory of office supplies
• Keep reception area neat and clean
• All other duties as assigned

Requirements

• High School graduate or equivalent required
• Minimum of one (1) year experience in a medical office setting, with a working knowledge of medical terminology preferred
• Experience and/or training in medical office protocol preferred
• Knowledge of medical terminology preferred
• Previous gMed experience preferred

Skills

• Ability to work independently with minimal supervision and prioritize tasks
• Excellent verbal and written communication skills
• Strong computer skills with the ability to learn new software and proficiency in Microsoft Office products, specifically Excel and Word
• Strong data entry skills
• Basic math skills
• Ability to multitask in a fast-paced environment with accuracy and professionalism

Physical Activities and Requirements

• Prolonged periods of sitting/stationary work and performing administrative duties including the use of computers and phones
• Frequent walking and standing to assist patients and perform duties throughout the clinic
• Ability to bend, twist, stoop, and reach, occasionally
• Able to lift and carry supplies and equipment as needed, frequently lifting up to 10 pounds, occasionally up to 25 pounds
• Occasional local travel may be required on an as-needed basis to back-fill for vacations, etc.

Benefits

• Medical, dental, and vision insurance for full-time employees (30+ hours per week) and their families
• Long-term disability, accidental death and dismemberment, and basic life insurance
• 401(k) plan with a company-provided safe harbor contribution of 3% of annual earnings and potential for a company discretionary profit-sharing contribution
• Paid Time Off (PTO) accrued at a rate of 0.04 hours per payroll hour (1.6 hours for a 40-hour week)
• Vacation accrual with a maximum annual accrual of 77 hours as a new hire for full-time employees
• 8 paid standard holidays per year for full-time employees
• 1 paid float holiday per year for full-time employees

Pay

This is an hourly position with an anticipated compensation range of $20.00 - $24.00 per hour. The hired applicant is also eligible for annual discretionary bonuses.