Front Desk Coordinator - Clinic FT

About the role

Washington Gastroenterology believes that digestive health is the foundation for a healthy life. We are committed to improving the quality of life and longevity of our patients and our communities through the prevention, detection, and treatment of gastrointestinal diseases. We are WAGI. WAGI is seeking a Full-time Front Desk Coordinator to join our medical clinic. The Front Desk Coordinator welcomes patients and visitors in person or on the phone, answering or referring inquiries and checking patients in for medical visits. Optimizes patient satisfaction, greets patients, and communicates in a polite and professional manner with a focus on the patient.

Responsibilities

• Meets and greets patients and visitors in a professional and courteous manner
• Answer telephones, schedule appointments, and direct calls appropriately
• Obtain and verify patient demographic and financial information and all other required forms for accuracy and completeness; enters patient registration information into the EMR (Electronic Medical Records) accurately
• Enter the obtained information into the practice management system either manually or scanned
• Collect and process patient copays and remaining patient balances according to WAGI policies
• Review schedules for accuracy and efficiency and notify the Lead Front Desk Coordinator or Clinic Manager if discrepancy
• Schedule follow-up appointments, diagnostic testing, procedures, and referrals to specialists
• Explain procedure preps and all details pertaining to the scheduled procedure
• Process mail
• Maintain inventory of office supplies
• Keep reception area neat and clean
• All other duties as assigned

Qualifications

• High School graduate or equivalent required
• Minimum of one (1) year experience in a medical office setting, with a working knowledge of medical terminology preferred
• Experience and/or training in medical office protocol preferred
• Knowledge of medical terminology preferred
• Previous gMed experience preferred

Skills and Abilities

• Ability to work independently with minimal supervision and prioritize tasks
• Excellent verbal and written communication skills
• Strong computer skills with the ability to learn new software and proficiency in Microsoft Office products, specifically Excel and Word
• Strong data entry skills
• Basic math skills
• Ability to multitask in a fast-paced environment with accuracy and professionalism

Physical Activities and Requirements

• Prolonged periods of sitting/stationary work and performing administrative duties including the use of computers and phones
• Frequent walking and standing to assist patients and perform duties throughout the clinic
• Ability to bend, twist, stoop, and reach, occasionally
• Able to lift and carry supplies and equipment as needed, frequently lifting up to 10 pounds, occasionally up to 25 pounds
• Occasional local travel may be required on an as-needed basis to back-fill for vacations, etc.

Benefits

• Employees (and their families) who work full time (defined as working 30 or more hours per week) will be eligible for medical, dental, vision, long-term disability, accidental death and dismemberment, and basic life insurance
• Eligible to enroll in the company’s 401(k) plan which includes a company-provided safe harbor contribution of 3% of annual earnings and the potential for a company discretionary profit sharing contribution
• Eligible to accrue PTO at a rate of .04 hours per payroll hour (1.6 hours for a 40-hour week), which exceeds WA State and other local ordinances
• Eligible for Vacation accrual with a maximum annual accrual of 77 hours as a new hire
• Eligible for 8 standard Holidays each year and 1 Float Holiday each year

Pay

The position is hourly with an anticipated compensation range of $20.00 - $24.00. The hired applicant is also eligible for annual discretionary bonuses.