Front Desk Coordinator - Clinic FT

Washington Gastroenterology believes that digestive health is the foundation for a healthy life. We are committed to improving the quality of life and longevity of our patients and our communities through the prevention, detection, and treatment of gastrointestinal diseases.

About the role

The Front Desk Coordinator welcomes patients and visitors in person or on the phone, answering or referring inquiries and checking patients in for medical visits. Optimizes patient satisfaction, greets patients, and communicates in a polite and professional manner with a focus on the patient.

Responsibilities

• Meets and greets patients and visitors in a professional and courteous manner
• Answer telephones, schedule appointments, and direct calls appropriately
• Obtain and verify patient demographic and financial information and all other required forms for accuracy and completeness; enter patient registration information into the EMR (Electronic Medical Records) accurately
• Enter the obtained information into the practice management system either manually or scanned
• Collect and process patient copays and remaining patient balances according to WAGI policies
• Review schedules for accuracy and efficiency and notify the Lead Front Desk Coordinator or Clinic Manager if discrepancy
• Schedule follow-up appointments, diagnostic testing, procedures, and referrals to specialists
• Explain procedure preps and all details pertaining to the scheduled procedure
• Process mail
• Maintain inventory of office supplies
• Keep reception area neat and clean
• All other duties as assigned

Requirements

• High School graduate or equivalent required
• Minimum of one (1) year experience in a medical office setting, with a working knowledge of medical terminology preferred
• Experience and/or training in medical office protocol preferred
• Knowledge of medical terminology preferred
• Previous gMed experience preferred

Skills

• Ability to work independently with minimal supervision and prioritize tasks
• Excellent verbal and written communication skills
• Strong computer skills with the ability to learn new software and proficiency in Microsoft Office products, specifically Excel and Word
• Strong data entry skills
• Basic math skills
• Ability to multitask in a fast-paced environment with accuracy and professionalism

Physical Activities and Requirements

• Prolonged periods of sitting/stationary work and performing administrative duties including the use of computers and phones
• Frequent walking and standing to assist patients and perform duties throughout the clinic
• Ability to bend, twist, stoop, and reach, occasionally
• Able to lift and carry supplies and equipment as needed, frequently lifting up to 10 pounds, occasionally up to 25 pounds
• Occasional local travel may be required on an as-needed basis to back-fill for vacations, etc.

Benefits

• Full-time employees (30+ hours/week) and their families are eligible for medical, dental, vision, long-term disability, accidental death and dismemberment, and basic life insurance
• 401(k) plan with a company-provided safe harbor contribution of 3% of annual earnings and potential for a company discretionary profit-sharing contribution
• PTO accrual at a rate of 0.04 hours per payroll hour (1.6 hours for a 40-hour week), exceeding mandatory WA State and local ordinances
• Vacation accrual for full-time employees with a maximum annual accrual of 77 hours as a new hire
• 8 paid standard holidays per year for full-time employees
• 1 paid float holiday per year for full-time employees

Pay

This is an hourly position with an anticipated compensation range of $20.35 - $25.45. The hired applicant is also eligible for annual discretionary bonuses.