Front Desk Coordinator

Key Responsibilities

• Serve as the primary point of contact for patients, both in person and over the phone
• Answer and route high-volume phone calls to appropriate staff or departments
• Establish and maintain a professional, respectful rapport with patients, providers, and staff
• Work closely with clinical teams to address patient questions and support continuity of care
• Schedule patient appointments and prepare charts for upcoming visits
• Build patient charts and gather required medical records
• Check patients in and out efficiently and accurately
• Provide patients with required paperwork and visit-related information
• Prepare and mail new patient packets as needed
• Collect copays and outstanding balances at time of service
• Obtain prior authorizations for diagnostic testing when required
• Manage faxing, scanning, mail, and task queues
• Maintain organized and accurate patient records
• Maintain cleanliness and organization of the waiting room and front desk areas
• Assist with cross-coverage within the department as needed
• Afford assistance with special projects assigned by management or providers

Qualifications

• High school diploma or equivalent required
• Minimum of 2 years of customer service experience required
• Medical office or healthcare experience preferred
• Strong communication and interpersonal skills
• Ability to multitask in a high-volume clinical environment
• Attention to detail and commitment to excellent patient service

Benefits

• 401(k) retirement plan with employer matching
• Medical, dental, and vision insurance
• Paid time off