Front Desk Coordinator

About the role

The Front Desk Coordinator is the initial point of contact for customers, vendors, and employees, ensuring smooth daily operations in a fast-paced material handling environment. This role involves managing front desk activities, answering and directing calls, greeting visitors, processing orders, and coordinating deliveries.

Responsibilities

• Excellent organizational skills and attention to detail.
• Proficient with Microsoft Office Suite or related software.
• Assist with document processing, including invoices, purchase orders, and shipping paperwork.
• Order and maintain office supplies as needed.
• Maintain and update customer records, logs, and databases.
• Answer and route incoming phone calls, conduct follow-ups, and document all interactions appropriately.
• Welcome walk-in guests and customers, providing excellent front desk support.
• Review TW Call Center emails daily to address missed and after-hours calls (SAS).
• Provide backfill support by responding to email leads received through the website.
• Update and maintain the Master Phone List and Group Email List using internal tools.
• Manage and coordinate travel arrangements for employees and executives as needed.
• Monitor and troubleshoot issues related to the Uber Business Account, assisting with common questions.
• Place and track monthly orders for office supplies through Costco and Amazon, ensuring pantry and kitchen supplies are restocked and organized.
• Receive, sort, and distribute incoming mail and packages promptly.
• Support operations by providing backfill assistance with vendor coordination.

Requirements

• High School Diploma in related field required.
• Prior related office experience preferred.
• Prolonged periods of sitting at a desk and working on a computer.
• Regularly required to talk or hear.
• Frequent standing and reaching with hands and arms.
• Manual dexterity to operate equipment and tools required on the job.
• Quickly and repeatedly adjust the controls of a machine or a vehicle to exact positions.
• Ability to lift and/or move up to 20 pounds.
• Close vision and ability to adjust focus.
• Function in work environment with moderate noise level from several sources creating constant activity.

Qualifications

• Must be able to have manual dexterity to operate equipment and tools required on the job.
• Must be able to quickly and repeatedly adjust the controls of a machine or a vehicle to exact positions.

Skills

• Excellent organizational skills and attention to detail.
• Proficient with Microsoft Office Suite or related software.
• Document processing skills.
• Customer service skills.
• Phone call management.
• Email management.
• Travel coordination.
• Uber Business Account management.
• Office supply management.
• Mail and package distribution.
• Vendor coordination.

Benefits

N/A

Pay

$20-$25 per hour

Schedule

N/A