Front Desk Coordinator

Pay

Starting Pay Range: $19.00‑$23.00+ per hour. Office Benefit Package (Parking/Remote Expenses): $170/Month subject to change.

Schedule

Monday – Friday, 7:45 am – 4:00 pm. This position works fully onsite at 166 4th St E Ste 200, Saint Paul, MN 55101.

About the role

RADIAS Health is seeking an engaging and customer‑oriented Front Desk Coordinator to serve as the first point of contact for clients and visitors. The role focuses on managing the main lobby area via telephone and face‑to‑face interaction, greeting and checking in clients, answering calls, scheduling appointments, managing client records, and assisting with administrative tasks.

Responsibilities

• Greet and assist visitors in meeting their needs and promptly notify the employee of their presence.
• Effectively communicate messages, requests, and information to staff and supervisors via telephone, email, and/or text.
• Maintain the privacy of individuals being served and employees in the reception area, ensuring confidentiality.
• Demonstrate professionalism and establish appropriate boundaries at all times, managing and de‑escalating difficult situations as needed with the support of clinical staff.
• Schedule appointments and provide reminder calls for the Outpatient clinic as directed by clinic staff.
• Contribute to various projects, including data entry, mailings, and document preparation as required.
• Handle incoming, outgoing, and internal office mail, and manage the postage meter.
• Complete all necessary paperwork, eligibility checks, and reports in a timely and organized manner.
• Ensure the smooth opening and closing of the reception area each day, including setting the phone system to the appropriate day/night mode.
• Maintain a presentable reception area at all times.
• Other duties as assigned.

Requirements

• High School diploma or equivalent.
• Knowledge of office management with good clerical and organization skills.
• Knowledge of Microsoft Office products.
• Ability to manage a multiline phone system.
• Preferred: Experience working in a mental health clinic or other mental health setting.

Benefits

• 4 weeks accrued PTO first year of employment.
• 12 paid holidays.
• Medical, dental, vision, and life insurance.
• Health Savings Account (HSA) with employer contribution and Flexible Spending Account (FSA).
• Tuition reimbursement and student loan repayment assistance.
• Dependent Care Account (DCA) with employer contribution.
• Reimbursement for professional licensure fees.
• Routine supervision from a Mental Health Professional, with access to licensure supervision opportunities.
• 403(b) retirement plan with an employer percentage match.
• Employer‑paid short‑term and long‑term disability insurance.
• Bereavement and paid parental leave.
• Employee Assistance Program (EAP).
• Wellness program to support overall health and well‑being.
• Variety of discounts through ADP LifeSmart.
• Pet insurance.
• Mileage reimbursement.
• Casual dress code.