Front Desk Coordinator

About the Role

The Front Desk Coordinator provides administrative, clerical, and operational support to ensure the efficient day-to-day operation of our outpatient behavioral health facility. This position serves as the primary front office representative, assisting clients, managing scheduling activities, maintaining medical records, and supporting intake and billing processes while delivering exceptional customer service.

Responsibilities

• Manage the daily operations of the facility front office
• Welcome, greet, and assist clients, visitors, vendors, and staff entering the treatment center
• Coordinate and oversee appointment scheduling and calendar management
• Maintain medical records, including filing, scanning, document transfers, and record requests
• Assist with client registration, intake processes, and billing documentation
• Answer and direct incoming phone calls while providing exceptional customer service
• Perform administrative duties including filing, faxing, copying, scanning, typing, and mailing correspondence
• Order office and client supplies while maintaining appropriate inventory levels
• Coordinate maintenance and repair of office equipment with vendors and service providers
• Maintain and reconcile petty cash according to company policies
• Ensure the office and reception areas remain clean, organized, and professional
• Maintain confidentiality of client and company information in compliance with HIPAA and organizational policies
• Complete required trainings and maintain compliance with accreditation, licensing, and regulatory standards
• Perform additional duties as assigned

Requirements

Education & Experience

• High School Diploma or GED required
• Bachelor's degree preferred
• Previous administrative assistant, receptionist, front desk, medical office, or customer service experience preferred
• Experience in behavioral healthcare, mental health services, addiction treatment, or healthcare administration preferred

Skills & Abilities

• Strong proficiency with Microsoft Office Suite, including Word, Excel, Outlook, and Teams
• Ability to learn and effectively utilize Electronic Medical Record (EMR/EHR) systems and other healthcare software
• Knowledge of federal, state, accreditation, and regulatory compliance standards
• Excellent verbal, written, and interpersonal communication skills
• Strong customer service and relationship-building abilities
• Exceptional organizational and time management skills
• Ability to prioritize multiple responsibilities in a fast-paced environment
• Ability to maintain confidentiality and exercise sound judgment
• Ability to respond appropriately in crisis situations and high-risk environments
• Strong attention to detail and commitment to accuracy
• Ability to work independently and collaboratively within a multidisciplinary team

Schedule

• Full-Time
• Monday - Wednesday: 8:00 AM - 4:30 PM
• Thursday: 8:00 AM - 5:30 PM
• Friday: 8:00 AM - 1:00 PM

Pay

$15-$17/hour - depending on experience

Benefits

• Medical, Dental, and Vision Insurance
• Flexible Spending Accounts
• Life Insurance
• Paid Time Off
• 401(k) with Company Match
• Tuition Reimbursement
• Employee Recognition Programs
• Referral Bonus opportunities

Why Join Pyramid Healthcare?

• Work for a nationally recognized leader in behavioral healthcare and addiction treatment
• Support individuals and families on their recovery journey
• Join a mission-driven organization committed to improving lives
• Be part of a collaborative and compassionate team environment
• Gain experience in the growing behavioral health and mental health field
• Opportunities for professional growth and career advancement
• Make a meaningful impact in the Stroudsburg community

About Pyramid Healthcare

Pyramid Healthcare is dedicated to providing comprehensive behavioral health, mental health, and substance use disorder treatment services. Through evidence-based care, compassionate support, and a commitment to recovery, we help individuals build healthier lives and stronger futures.

Due to the nature of behavioral healthcare work and our responsibility to ensure client safety, candidates selected for hire must successfully pass a criminal background check, drug screening, and any required state-mandated clearances. Employment is contingent upon meeting all screening requirements in accordance with federal, state, and accrediting-body regulations.

Pyramid CORE Values

• INTEGRITY: Striving to be honest, transparent, and ethical when dealing with clients, staff, and the community.
• DEDICATION: Demonstrating an unwavering commitment to always provide exceptional care and support to those we serve is needed daily.
• COLLABORATION: A steadfast, team-focused approach; working together to achieve excellence.
• PASSION: Genuine, compelling, and relentless desire to improve lives and support Pyramid Healthcare’s mission.