Front Desk Coordinator

Responsibilities

1. Schedule Patients.
2. Allow appropriate time intervals between patients.
3. Direct new patients to arrive 15 minutes early to complete applicable paperwork.
4. Direct patients to obtain studies and/or medical records to bring to their appointment.
5. Act as a resource to patients to obtain medical records.
6. If applicable, process referrals or direct patients to obtain referrals from their insurance carrier prior to office visit.
7. Greet patients at the front desk.
8. Scan insurance card(s) and photo ID into ECW.
9. Verify insurance is active.
10. Collect applicable co-pays.
11. Direct patients to complete paperwork and check for completion.
12. Retrieve referrals from Navinet, if applicable.
13. Answer telephone promptly before the third ring in a courteous and professional manner.
14. Transfer call to appropriate department.
15. Take and relay messages in a timely manner.
16. Obtains pre-certifications for any testing ordered by physicians.
17. Troubleshoot problems with computers, fax machines, and printers.
18. Fax reports as requested through ECW.
19. Sends medical records requests to appropriate party.
20. Data entry into ECW billing.
21. Enters patient demographic information into ECW in order to complete the information necessary for complete and accurate billing.
22. Enters required information for quality, incentive and other measurement initiatives required of the practice.
23. Enters certain clinical information as required for complete and accurate medical records.

Requirements

• H.S. Diploma/GED
• Medical office experience preferred

Qualifications

• Education or Equivalent Experience

Skills

• Excellent communication skills
• Attention to detail
• Computer proficiency (ECW, faxing)

Benefits

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region.

Pay

N/A

Schedule

N/A