Front Desk Coordinator
Penn Medicine, University of Pennsylvania Health System · Doylestown, PA · Yesterday
AdministrativeFull-time
About the Role
Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical, and business professionals across all disciplines.
Responsibilities
- Schedule patients following appointment scheduling criteria, allowing appropriate time intervals between patients.
- Direct new patients to arrive 15 minutes early to complete applicable paperwork.
- Direct patients to obtain studies and/or medical records to bring to their appointment.
- Act as a resource to patients to obtain medical records.
- Process referrals or direct patients to obtain referrals from their insurance carrier prior to office visit.
- Greet patients at the front desk and scan insurance card(s) and photo ID into ECW.
- Verify insurance is active and collect applicable co-pays.
- Direct patients to complete paperwork and check for completion.
- Retrieve referrals from Navinet, if applicable.
- Answer telephone promptly before the third ring in a courteous and professional manner.
- Transfer calls to appropriate departments and take/relay messages in a timely manner.
- Obtain pre-certifications for any testing ordered by physicians.
- Troubleshoot problems with computers, fax machines, and printers.
- Fax reports as requested through ECW and send medical records requests to the appropriate party.
- Enter patient demographic information into ECW for complete and accurate billing.
- Enter required information for quality, incentive, and other measurement initiatives required of the practice.
- Enter certain clinical information as required for complete and accurate medical records.
Requirements
- High School Diploma or GED (Required).
- Medical office experience preferred.
Benefits
We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region.