Front Desk Coordinator

Responsibilities

• Handles financial information and performs insurance verification.
• Prepares end of the day reports to keep patients worry-free.
• Performs clerical tasks like sorting, opening, distributing mail, scanning, and photocopying.
• Answers phone calls and provides information to callers.
• Greet visitors/patients and schedules, verifies, and confirms patient appointments.
• Explains procedures and/or services to patients using dental knowledge.
• Presents financial policies and arrangements to patients and collects co-payments and verifies insurance coverage as appropriate.
• Tracks appointments due to no-shows, cancellations, and late arrivals.

Qualifications

• High School Diploma or equivalent (Associate's degree preferred).
• 1-5 years of customer service, insurance, or dental experience preferred.
• Knowledge of dental software, Microsoft Office programs, and ability to learn new programs as needed.

Benefits

• Competitive paid time off for full-time and part-time team members which increases as you grow in your career with us.
• Comprehensive benefits package, including 401k.
• Constant opportunities for career growth and continuing education.
• An exciting atmosphere that allows for freedom and individuality - enabling our team to always strive to do the best for our patients.

Schedule

Not specified.

Pay

Not specified.

Company Information

Our practice partners with North American Dental Group which provides us with the necessary support in order to fulfill our purpose of ensuring excellent patient care.

About the Role

Imagine working in a place which delivers best in class patient care and focuses on putting every patient first, every visit. Our guiding principle is empathy, and we want you to join us on our mission to transform the dental experience. Wondering how this shapes your job experience? We use our individuality and dental expertise to practice group dentistry and ensure that every patient leaves our office feeling satisfied. Do you have the drive and passion to help others improve their oral health in the way that we do? Come join our team- help us pioneer a new culture of dentistry.

Skills

• Dependable and skilled in quality control when handling financial information.
• Skilled in performing insurance verification.
• Skilled in preparing end of the day reports.
• Skilled in performing clerical tasks like sorting, opening, distributing mail, scanning, and photocopying.
• Skilled in answering phone calls and providing information to callers.
• Skilled in greeting visitors/patients and scheduling, verifying, and confirming patient appointments.
• Skilled in explaining procedures and/or services to patients using dental knowledge.
• Skilled in presenting financial policies and arrangements to patients and collecting co-payments and verifying insurance coverage as appropriate.
• Skilled in tracking appointments due to no-shows, cancellations, and late arrivals.

Equal Opportunity Employer

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status, or any other characteristic protected by law.