Front Desk Coordinator

About the role

Imagine working in a place which delivers best-in-class patient care and focuses on putting every patient first, every visit. Our guiding principle is empathy, and we want you to join us on our mission to transform the dental experience. Our practice partners with North American Dental Group, which provides us with the necessary support in order to fulfill our purpose of ensuring excellent patient care. We use our individuality and dental expertise to practice group dentistry and ensure that every patient leaves our office feeling satisfied.

Responsibilities

• Handle financial information, perform insurance verification, and prepare end-of-day reports with quality control.
• Perform clerical tasks such as sorting, opening, distributing mail, scanning, and photocopying.
• Answer phone calls and provide information to callers; greet visitors/patients.
• Schedule, verify, and confirm patient appointments.
• Explain procedures and/or services to patients using dental knowledge.
• Present financial policies and arrangements to patients; collect co-payments and verify insurance coverage as appropriate.
• Track appointments due to no-shows, cancellations, and late arrivals.

Qualifications

• High School Diploma or equivalent (Associate’s degree preferred).
• 1–5 years of customer service, insurance, or dental experience preferred.
• Knowledge of dental software, Microsoft Office programs, and ability to learn new programs as needed.

Benefits

• Health, dental, and vision insurance (full-time employees).
• Healthcare spending account.
• Paid time off.
• 401(k).
• Voluntary life and disability insurance.
• Employee assistance program.
• Referral program.
• Employee discount program.

Smiling from open to close: Monday–Friday, 8:00 am–4:00 pm.