Front Desk Coordinator
About the role
Imagine working in a place which delivers best in class patient care and focuses on putting every patient first, every visit. Our guiding principle is empathy, and we want you to join us on our mission to transform the dental experience. Our practice partners with North American Dental Group which provides us with the necessary support in order to fulfill our purpose of ensuring excellent patient care. We use our individuality and dental expertise to practice group dentistry and ensure that every patient leaves our office feeling satisfied. Do you have the drive and passion to help others improve their oral health in the way that we do? Come join our team — help us pioneer a new culture of dentistry.
Schedule
Monday through Thursday: 7:45 am – 4:00 pm
Friday: 7:45 am – 1:00 pm
Responsibilities
- Handle financial information, perform insurance verification, and prepare end‑of‑day reports with dependability and quality control.
- Perform clerical tasks such as sorting, opening, distributing mail, scanning, and photocopying.
- Answer phone calls, provide information to callers, greet visitors/patients, and schedule, verify, and confirm patient appointments.
- Explain procedures and/or services to patients using dental knowledge.
- Present financial policies and arrangements to patients, collect co‑payments, and verify insurance coverage as appropriate.
- Track appointments affected by no‑shows, cancellations, and late arrivals.
Qualifications
- High School Diploma or equivalent (Associate’s degree preferred).
- 1–5 years of customer service, insurance, or dental experience preferred.
- Knowledge of dental software and Microsoft Office programs, with the ability to learn new programs as needed.
Benefits
- Competitive paid time off for full‑time and part‑time team members, increasing with tenure.
- Comprehensive benefits package, including 401(k).
- Constant opportunities for career growth and continuing education.
- An exciting atmosphere that allows for freedom and individuality, enabling the team to always strive to do the best for patients.