Front Desk Coordinator

About the role

The Patient Relationship Coordinator (PRC) is a key driver of the Limitless Way Patient Experience, serving as the first and last point of contact for patients while ensuring a seamless, efficient, and welcoming clinic environment. The PRC plays a critical role not only in starting the patient journey, but in ensuring patients remain engaged and continue progressing in their care.

Primary Responsibilities

• Patient Experience & Engagement
• Greet and engage patients with professionalism, positivity, and respect
• Ensure patients feel welcomed, informed, and supported throughout their visit
• Provide clear, simple communication regarding appointments, services, and next steps
• Support a consistent, high-quality experience across all patient interactions
• Clinic Flow & Coordination
• Manage scheduling to optimize patient flow and clinic efficiency
• Avoid errors in appointment types, timing, and provider alignment
• Prepare for upcoming clinic days by reviewing schedules and patient needs
• Coordinate with clinical staff to minimize wait times and support timely rooming
• Patient Communication & Follow-Up
• Contact new patients to schedule appointments and provide necessary information
• Confirm upcoming appointments and support rescheduling as needed
• Communicate patient needs, requests, and follow-ups to appropriate team members
• Actively ensure patients remain engaged in their care plans by supporting scheduling, follow-up, and ongoing communication
• Reinforce the importance of ongoing care and continuity in achieving patient goals
• Proactively monitor and support patient retention by ensuring established patients return for scheduled and recommended appointments
• Team Collaboration & Cross-Functional Support
• This role requires flexibility, adaptability, and a team-first mindset
• Collaborate with PRCs, PEMs, and clinical staff to ensure a seamless patient experience
• Support team members as needed to maintain clinic flow and patient satisfaction
• Assist with room readiness, inventory awareness, and general clinic organization
• Contribute to a positive, team-oriented culture with shared accountability

Qualifications

• Strong interpersonal and communication skills
• Highly organized with attention to detail
• Ability to multi-task in a fast-paced, team-oriented environment
• Proficient in EMR, CRM systems, and Microsoft Office
• Professional, positive, and patient-centered mindset

Additional Information

This role may support cross-functional tasks within scope of training and clinical needs. The PRC contributes to clinic success through patient engagement, operational excellence, and team collaboration.