Front Desk Coordinator

About the role

Seeking a Front Desk Coordinator who provides expertise and serves as a champion of patient care. You will monitor patient flow to ensure efficient clinic operations, supervise and train front desk staff, manage daily clinic operations, create work schedules, partner with marketing, and prepare for clinic audits and surveys.

Responsibilities

• Monitor patient flow to ensure clinic is operating efficiently including monitoring wait times and the Web Check-in process
• Assist with management of daily clinic operations including ensuring the clinic is opened and closed appropriately and in a timely manner
• Supervise and train front desk staff to ensure that all financial policies, timekeeping/attendance, established practices, and standards are followed
• Assist with managing individual or team performance including managing visitor issues or complaints and providing necessary follow-up training to staff when needed
• Create a work schedule for all patient representatives based on clinic needs
• Partner with marketing to correctly implement and maintain marketing programs
• Prepare for and successfully complete clinic audits, reviews, and surveys

Requirements

• 1+ year of experience in a medical office setting
• 1+ year of experience in the supervision of staff (helpful)
• Experience using an EHR system (beneficial)
• BLS Certification required within 30 days of start
• Federal Breath Alcohol Screening Certification required within 3 months of employment or promotion
• Federal Drug Screening Certification required within 3 months of employment or promotion

Benefits

CareNow offers a total rewards package that supports the health, life, career and retirement of colleagues. Eligibility for benefits may vary by location.

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts