Front Desk Coordinator

Busy medical practice in Myrtle Beach is seeking a Front Desk Coordinator.

About the role

Responsible for greeting customers, providing information, communicating with departments, scheduling appointments, and checking patients in and out.

Reports to: Office Manager

Responsibilities

• Greets customers in polite, prompt, helpful manner and provides necessary instructions/directions for check-in and check-out processes.
• Answers phone in pleasant manner and deals with customer needs expeditiously while maintaining good customer service.
• Completes all necessary paperwork such as encounter forms and updates.
• Uses computer system to generate information necessary for billing.
• Checks patient in and/or out in a timely, professional manner, ensuring patients are not checked in late or after their scheduled time.
• Updates patient demographic information, collects co-pays, provides necessary forms, and obtains signatures as required.
• Verifies and updates insurance, ensures insurance packages are properly loaded during check-in, and confirms insurance cards are updated and on file.
• Ensures patients are in-network and eligible at time of service.
• Collects balances, deductibles, and co-pays at the time of service.
• Sets up payment plans for patients with unpaid, outstanding balances.
• Schedules lab appointments, Annual Wellness Visits (AWVs), and follow-up appointments.
• Maintains clean, orderly waiting area, including work area and bathrooms.
• Completes photocopying, computer input/typing, and mail sorting.
• Calls upcoming scheduled patients regarding their balances.
• Prepares bank deposits and reconciliation at the end of the day.
• Maintains confidentiality of all patient information.
• Opens and closes office on time each day, when applicable.

Additional tasks that may be required:

• Scanning documents
• Patient referrals
• Office supply orders
• Prior authorizations
• Working buckets within the EMR system
• Bar-coding medical records preparation

Requirements

• High school diploma or GED required.
• Minimum of one year experience in a customer service setting, preferably six months receptionist experience in a healthcare setting.
• Experience with office equipment.
• 50 WPM typing skill preferred.
• May be required to travel between offices if hired for the company float pool or if assistance is needed at other offices due to staffing issues.

Skills & Knowledge

• Knowledge of check-in and check-out procedures, clinic policies and procedures, and paperwork.
• Knowledge of how to use office equipment including phone, computer, fax, and Epion iPad.
• Knowledge of customer service concepts and techniques.
• Knowledge of Electronic Medical Records (EMR) systems.
• Skill in using office equipment satisfactorily and handling paperwork/filing adequately.
• Skill in customer service principles by creating a pleasant waiting room atmosphere.
• Adequate computer skills at the time of hire.
• Ability to communicate clearly in person and on the phone and establish/maintain cooperative relationships with patients, families, physicians, and other customers.
• Ability to organize and prioritize tasks effectively.
• Ability to read, understand, and follow oral and written instructions.
• Ability to multitask.

Working Conditions

• Office setting, well-ventilated and well-lit.
• Sitting for 7-8 hours/day.
• Requires eye-hand coordination and finger dexterity.
• Vision must be corrected to 20/20 and hearing must be in normal range.
• Must be able to view computer screens for long periods.
• Occasional stress related to workload and patients with problems.

Schedule

Monday–Thursday: 7:45 AM–5:15 PM
Friday: 8:00 AM–12:00 PM
No nights or weekends.

Benefits

• Paid holidays
• Paid time off (PTO) and sick time
• Medical, dental, and vision insurance
• Short-term and long-term disability
• Company-paid life insurance
• Pre-paid legal services
• Identity theft protection
• 401k plan