Front Desk Coordinator

Essential Duties

• Data Management
• Oversee daily operations of data management systems
• Oversight of membership information
• Primary data resource for branch operations staff
• Internal data auditor to ensure accuracy and compliance with operational processes
• Grant Support
• Support completion of branch grant objectives related to reporting or data-specific activities
• Coordinate with branch leadership to ensure all grant reporting is completed on time and accurately
• Administrative Duties
• Completes a broad variety of administrative tasks including answering the phone; managing calendar appointments; completing reports; filing, copying, scanning, composing, and preparing correspondence
• Compiles documents for meetings and training
• Data entry, running reports, making purchases, and other related administrative duties as assigned
• Communicates with branch leadership to keep him/her well informed of upcoming commitments and responsibilities, following up appropriately
• Operations Support
• Support to all branch operation functions as needed
• Work in conjunction with other internal departments to identify, communicate, and resolve operational issues
• Customer Service
• Primary initial point of branch contact for all persons entering or calling the facility during program hours
• Build strong, positive relationships with youth, parents/families, and community stakeholders through high-quality customer service practices
• Administrative Compliance
• Complete all required reports and administrative duties on time
• Collect and manage required data and internal and external reporting
• Ensure accuracy of data and reporting
• Comply with all administrative policies and procedures, processes, and controls
• Accountable for accurate and timely paperwork, reports, and data entry
• Utilize all BGCGTC communication tools regularly and effectively
• Relationships
• Be a positive role model
• Maintain emotional control and make good decisions under pressure
• Represent the Boys & Girls Club in a positive manner
• Attendance
• Regular attendance is required; arrive on time, work required hours/shift, and leave at the scheduled time

Requirements

• Education and Work Experience Requirements:
• High School diploma or equivalent; some college preferred
• Two years of responsible administrative experience with demonstrated ability to perform duties
• Minimum Qualifications Requirements:
• Ability to work regular business hours
• Accurately handle multiple tasks simultaneously with accuracy
• Build rapport and relationships
• Work well with all levels of internal management and staff
• Work well with external stakeholders
• Maintain confidentiality at all times
• Think critically and logically
• Effective oral and written communication skills
• Efficient typing skills and administrative skills
• Detail-oriented and efficient
• Excellent customer service skills
• Excellent problem-solving skills and possess good judgment
• Excellent phone and email etiquette
• Advanced organizational and planning skills
• Knowledge of database systems and ability to perform data entry
• Experience with Google Suite and Microsoft Office
• Must be able to pass agency background screens and drug screens at any time
• Must have reliable transportation, liability insurance, satisfactory driving record, and a valid driver’s license for operation of a motor vehicle relevant to carrying out duties
• Preferred Qualifications:
• Bilingual
• Advanced technical understanding and experience with computer technology and software programs, particularly Google
• Advanced ability to create spreadsheets using formulas
• Customer service experience
• Work experience with or program knowledge of the Boys & Girls Club Movement (national and/or local Club)