Front Desk Coordinator

Bay Area Retina Associates is a group practice of highly experienced ophthalmologists specializing in cutting-edge retinal treatments, dedicated to providing exceptional eye care to our patients. With 11 convenient locations in the Bay Area and 35 years of industry experience, our mission is to be the premier retinal provider by delivering high-quality, state-of-the-art medical and surgical care.

Responsibilities

• Check patients in; update demographic and insurance information, collect signatures as needed.
• Check out and make follow-up appointments.
• Answer telephones and make appointments via computer scheduling.
• Schedule maintenance and upkeep.
• Relay phone messages to the doctors in a timely manner.
• Check eligibility, obtain authorizations, process referrals, and manage drug inventory.
• Handle cash, perform end-of-day reconciliation, and collect copays and balances.
• Perform recalls.
• Sort mail and faxes.
• Assist with rooming, rinsing, and numbing patients, as needed.
• Other duties as assigned by the Clinical Operations Manager or physician.

Accountabilities: Maintaining patient satisfaction by providing professional, friendly service.

Requirements

Skills Required:

• Excellent patient relations.
• Ability to handle multiple tasks simultaneously.
• Excellent communication.

Experience:

One year of past medical clinic or front desk experience preferred.

Education Required Or Equivalent:

Minimum high school diploma. College degree or continuing education courses desirable.

Physical Standards, Including Lifting And Pushing Requirements:

• Must be able to remain in a stationary position for 50% of scheduled shift or more.
• Must be able to frequently move about the office to direct patients, access office supplies, and equipment.
• Must be able to lift up to 50 pounds.
• Must be able to communicate with patients to convey necessary medical and financial information and document accurately in EMR and practice management system.

Travel Requirements:

• Regular travel to up to 3 assigned clinic locations: Fremont, Castro Valley, and San Leandro.
• Periodic travel to other clinic locations as needed.

Equipment:

Position requires the use of telephone and office equipment such as computers, copier, fax, and scanner. Position also requires the use of medical equipment such as pharmaceutical refrigerators.

Unique Conditions Of The Position:

OSHA Classification Category II. Job duties include no exposure to blood, bodily fluids, or tissues, but employment may require performing unplanned Category I tasks.

Benefits

• Medical, Dental, Vision, and Life Insurance.
• EAP Program.
• Retirement Plan with employer contributions.
• Rich PTO plan.
• Holiday and Birthday Pay.