Front Desk Coordinator

Alaska Teamster-Employer Service Corporation – Anchorage, AK

About the role

The Front Desk Coordinator is the first point of contact for members, vendors, callers, and staff, helping maintain a welcoming and organized office. This role oversees front desk operations, routes calls and guests, and provides clerical support.

Responsibilities

• Greet members, dependents, surviving spouses, and union representatives in a courteous and professional manner.
• Answer and direct incoming phone calls, emails, and front desk inquiries promptly.
• Receive, sort, and distribute mail, deliveries, and outgoing correspondence.
• Process return mail by recording it in the appropriate ID file.
• Maintain orderly reception and common areas to support a positive visitor experience.
• Provide clerical support, including data entry, filing, copying, and document preparation.
• Manage sensitive information with discretion and maintain confidentiality.
• Perform other related duties as assigned.

Requirements

• High school diploma or equivalent required.
• 1–3 years of front desk, receptionist, customer service, or administrative support experience preferred.
• Strong communication and interpersonal skills with a professional phone presence.
• Proficiency with common office software, including Microsoft Word, Excel, and Outlook.
• Excellent organization, attention to detail, and ability to manage multiple tasks.
• Ability to remain courteous, calm, and efficient in a busy reception environment.
• Commitment to customer service, confidentiality, and reliability.

Work Conditions

• Typically works at a reception front desk area with frequent phone use, computer work, and regular interaction with visitors, staff, and service providers.
• May require sitting or standing for extended periods, managing a steady flow of inquiries, and maintaining a professional presence during regular business hours.
• May involve providing support in other areas of ESC as needed.
• Attendance at certain Union meetings may be required.

Employment is contingent upon successful completion of a background check; individuals with felony convictions are ineligible.

Schedule

Monday through Friday, 8:00 am – 5:00 pm, with 1 hour lunch between noon and 1:00 pm.

Pay

$25.00 per hour

Benefits

• Comprehensive benefits package
• Generous paid time off
• Paid holidays