Front Desk Coordinator (32384)

About the role

Serve as the first point of contact for patients at our practice, greeting callers and in-office patients warmly and providing courteous service. Use sound judgement in handling calls and in-person interactions, especially when dealing with highly sensitive medical information.

Responsibilities

• Answer calls within three to four rings.
• Add and update demographics and insurance information thoroughly and accurately when scheduling patients and/or checking a patient in.
• Confirm, cancel, reschedule, and update patient appointments at the request of the patient and/or provider.
• Use the EMR system to match physician/clinician availability with the patient's needs and preferences in terms of date and time.
• Accurately schedule appointments based on clinic and practice guidelines and specifications.
• Maintain and regularly update scheduling systems so patient records are accurate and complete and can be used to analyze patient/staffing needs and patterns.
• Communicate as needed with providers and other staff about any patient concerns/issues.
• Consult with the office manager about any system problems.
• Effectively communicate and complete requests from other medical offices (faxing patient medical records, or other information as requested).
• Address patient concerns efficiently and effectively.
• Use customer service principles and techniques to deal with patients calmly and pleasantly.
• Perform other clerical duties as assigned by the office manager/administrator.
• Some travel required between multiple locations.

Qualifications

• Self-starter with the ability to complete daily tasks with minimal supervision.
• Skill in communicating effectively with patients or providers about scheduling preferences.
• Ability to multitask effectively, dealing with phone calls, in-office patients, staff, and others in a pleasant manner along with multiple tasks/projects.
• Ability to analyze situations and respond appropriately.
• Ability to use a multi-line phone system, including transferring calls.
• Ability to speak clearly and concisely to be heard by callers and patients.
• Excellent organizational and time management skills.
• Superior interpersonal and problem-solving skills to ensure coordinated efforts and patient satisfaction.
• Always maintain a professional and positive attitude.
• Common computer skills.
• Demonstrate teamwork and support for fellow care team members; can be flexible when necessary.

Education

• High school diploma or GED (required)
• Associate's or Bachelor's Degree (preferred)

Experience

• Two to three years of medical office experience.
• Previous experience in a fast-paced, high patient volume doctor's office.