Front Desk Clerk - Steady Extra (The Linq LV)

Responsibilities

• Process check-in and check-out transactions for guests
• Aid guests with questions about the city and property
• Aid guests with booking dinner, show, etc.
• Assist with guest service recovery when possible
• Maintain an upbeat and positive attitude
• Absorb current events in hotel assisting guests
• Act as a liaison on behalf of the guest to expedite guest requests
• Maintain a professional and courteous attitude towards all guests (internal and external)
• Anticipate guests' needs and guest expectations
• Greet all guests with the proper introduction, and make them feel welcome
• Answer telephone promptly, with a pleasant voice
• Attend to all guest inquiries
• Maintain accuracy in cashiering
• Assist guests with problems, complaints or special needs
• Effectively generate reports according to shift
• Provide rate information for future or current dates
• Process casino status changes on guest folios
• Attach needed paperwork to all checked out folios
• Keep stations neat and well stocked with supplies

Requirements

• Must be 18 years of age or older
• Strong interpersonal and communication skills
• Proficiency in a second language would be beneficial
• Self-starter with strong problem-solving ability
• Preferred one year experience in front desk or guest service field
• Six months experience in basic computer knowledge
• Team player
• Excellent oral and written communication in English
• Heavy telephone volume
• Must be able to tolerate secondary smoke
• Close knit environment, with constant co-worker involvement
• Must be able to complete several tasks at once with accuracy
• Must be able to stand for entire shift (an average 8-hour shift)
• Union referral
• Ability to perform reaching, stooping and /or crouching motions repeatedly
• Must be able to communicate verbally
• Must be able to stand for extended periods of time
• Must be able to lift 25 lbs