Front Desk Clerk, Shelter

BASIC PURPOSE

The purpose of this position is to provide direction and supervision for program participants and provide facility security.

Essential Duties And Responsibilities

• Aid participants with daily needs (personal hygiene, simple problem solving, conflict management, etc)
• Maintain confidentiality and adhere to HIPPA standards
• Conduct data entry as assigned
• Oversee participants' cleaning and daily chores
• Complete daily logs (shift logs, safety logs, FYIs, etc)
• Monitor security cameras regularly
• Maintain a detailed and organized filing system
• Utilize harm reduction and trauma-informed care principles
• Respond to emails and voicemails on a regular basis
• Adhere to confidentiality standards

Knowledge, Skills, Abilities And Other Qualifications

• Knowledge of, and familiarity with, homeless services and social services
• High degree of confidentiality
• Computer literate in Microsoft Office applications (Word, Excel, Outlook preferred)
• Excellent communication skills, both written and verbal
• Excellent and professional telephone etiquette and presence
• Strong ability to utilize a high level of time management and handling multiple tasks
• High school diploma or equivalent
• Minimum one (1) year social service experience preferred
• ServSafe Food Handlers Certification
• Valid California Class C Driver License, and ability to drive a Salvation Army vehicle
• Must be 21 years or older
• Complete The Salvation Army vehicle course training

Physical Requirements

• Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or sometimes continuous basis
• Ability to grasp, push, and/or pull objects
• Ability to reach overhead
• Ability to operate telephone
• Ability to lift up to 25-40 lbs
• Ability to operate a computer
• Ability to process written, visual, and/or verbal information
• Ability to operate basic office equipment and tools (PC, Fax Machine, Telephone, Calculator, Copier, Printer)