FRONT DESK CLERK (FULL TIME)
for headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must not repeat job title as heading. No Job ID etc. Remove boilerplate, navigation, legal, EEO, etc. Keep substantive info.
Let's parse the posting:
- Opening: Restaurant Associates We have an opening for a full time FRONT DESK CLERK position. Location: Delta One Lounge - Terminal 4 JFK International A, Jamaica, NY 11430. Note: online applications accepted only. Schedule: Full time; Days and hours may vary. More details upon interview. Requirement: Previous customer service experience is required. Fixed Pay Rate: $22.00 per hour. We Make Applying Easy! ... (text to apply) ... Employee Referral Bonus ... etc. Then "Become part of Restaurant Associates, the industry’s leading provider..." etc. Then "Voted Glassdoor's Employee Choice Awards- Best Places to work This is R/A ! Job Summary Summary: Checks guests in and out of the hotel. Resolves challenges throughout guests' stays. Promotes hotel services and amenities to guests and upsells products." Then "Essential Duties and Responsibilities:" list. Then "Associates At Restaurant Associates Are Offered Many Fantastic Benefits." Then list benefits for full-time and part-time. Then "In addition, full-time positions also offer the following benefits to associates:" list. Then "Abides by all Company policies and procedures including but not limited to: ..." then safety stuff. Then "Associates may also be eligible for paid and/or unpaid time off benefits..." then link. Then "About Compass Group: Achieving leadership..." then EEO etc. Then disclaimer etc. Then "Applications are accepted on an ongoing basis..." etc.
We need to remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. So we should remove:
- "Note: online applications accepted only." (application instruction)
- "We Make Applying Easy! Want to apply to this job via text messaging? Text JOB to 75000 and search requisition ID number 1572538. The advertised program is a conversational recruiting assistant that helps you apply to jobs with Compass Group. Message frequency varies. Message and data rates may apply. Text STOP to opt out or HELP for help. Terms and conditions: http://olivia.paradox.ai/moSkg"
- Employee Referral Bonus details? Might be considered not boilerplate? It's about referral program; could be considered part of benefits? But it's not a standard benefit; maybe we can keep as part of Benefits? However guidelines: "Prefer a few substantive sections over many thin ones." We could include Benefits section that includes both standard benefits and referral bonus? But referral bonus is not a benefit like health etc. Might be considered extra info but still substantive. However we might drop it as it's not a standard benefit and could be considered promotional. The instruction: "Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions." Referral bonus is not those. Could keep.
But we also need to not create Pay/Schedule/Benefits sections unless posting actually states them. It does state Pay: Fixed Pay Rate: $22.00 per hour. Schedule: Full time; Days and hours may vary. More details upon interview. That's somewhat vague but still states schedule info. Benefits: they list many benefits. So we can include those sections.
We must not emit a heading followed by filler/placeholder text like "commensurate with experience", "not specified", "N/A", "varies", "TBD". Schedule says "Days and hours may vary. More details upon interview." That's somewhat vague but not placeholder like "varies". It's actual statement that schedule may vary. It's okay.
We need to preserve all substantive information; do not invent or summarize away detail.
We need to use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Use - for any list of duties/requirements/benefits, and
for prose.
We need to decide which sections to include based on content.
We have:
- About the role: maybe a brief description: "Checks guests in and out of the hotel. Resolves challenges throughout guests' stays. Promotes hotel services and amenities to guests and upsells products." That's from Job Summary. Could be About the role.
- Responsibilities: the Essential Duties and Responsibilities list.
- Requirements: "Previous customer service experience is required." Also maybe location? But location is not a requirement. Could include location in About the role? But we have no separate Qualifications/Skills sections unless we have content. Could combine Requirements and Qualifications? But we should only create sections if there is real specific content. We have Requirements: previous customer service experience. Could also include "Full time" as schedule? Not requirement.
- Qualifications: maybe none beyond experience. Could skip.
- Skills: maybe none explicit. Could skip.
- Benefits: list of benefits for full-time and part-time plus additional full-time benefits.
- Pay: Fixed Pay Rate: $22.00 per hour.
- Schedule: Full time; Days and hours may vary. More details upon interview.
We also have location: Delta One Lounge - Terminal 4 JFK International A, Jamaica, NY 11430. Could be placed in About the role as a paragraph.
We need to avoid duplication: The posting repeats some lines like "Associates At Restaurant Associates Are Offered Many Fantastic Benefits." and then lists benefits. We'll capture unique benefit items.
Let's extract benefits:
From "Both full-time and part-time positions offer the following benefits to associates:" then list:
- Retirement Plan
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
Then "In addition, full-time positions also offer the following benefits to associates:" list:
- Medical
- Dental
- Vision
- Life Insurance/ADDisability Insurance (maybe Life Insurance/AD&D? Actually text: "Life Insurance/ADDisability Insurance" seems a typo; but we keep as is)
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
We should keep these as list items.
Also there is mention of "Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws." That's a benefit but not specific; could be included as a bullet.
Also there is a link for Washington State, Maryland, or remote positions for paid time off benefits info. That's likely boilerplate; maybe we can drop as it's a link to PDF. It's not a substantive benefit description; could be considered boilerplate. Might drop.
Also there is safety stuff: "Abides by all Company policies and procedures including but not limited to: The use of a medium weight cut gloves when handling or using knives, peelers, choppers, mandolins or cleaning a slicer. The use of oven mitts, fryer gloves or steamer gloves when handling hot pans from ovens, warmers or steamtables. The use of slip-resistant shoes and proper lifting techniques." This could be considered part of Requirements or Responsibilities? It's about safety policies; could be included under Requirements or maybe a separate section like "Safety Standards". But we only have allowed headings list; we could put under Requirements or Responsibilities? Probably better to include under Requirements as they are requirements. But we already have a short requirement; we could add more items to Requirements list.
Also there is "Associates At Restaurant Associates Are Offered Many Fantastic Benefits." Already captured.
Also there is "Become part of Restaurant Associates, the industry’s leading provider of dining and event catering for some of the nation's most prestigious museums, performing arts centers and corporations! Voted Glassdoor's Employee Choice Awards- Best Places to work This is R/A !" This is fluff; could be considered boilerplate? It's promotional but maybe we can include in About the role as a brief description. However it's not specific to the role; it's about the company. Might be considered boilerplate but it's substantive about employer. The instruction: "Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions." This is not those categories; it's company marketing. Could keep but maybe we can keep a short sentence: "Restaurant Associates is a leading provider of dining and event catering for prestigious museums, performing arts centers and corporations, and a Glassdoor Best Place to Work." That's summarizing but we must not summarize away detail; we need to preserve ALL substantive information; we cannot invent or summarize away detail. So we need to keep the exact text? The instruction says "Preserve ALL substantive information; do NOT invent or summarize away detail." So we should keep the exact phrasing, not paraphrase. However we can omit duplicated lines. So we need to include that sentence exactly as it appears? It appears: "Become part of Restaurant Associates, the industry’s leading provider of dining and event catering for some of the nation's most prestigious museums, performing arts centers and corporations! Voted Glassdoor's Employee Choice Awards- Best Places to work This is R/A !" There's some weird spacing. We'll keep it as is, maybe trimmed.
But we also have "Job Summary Summary: Checks guests in and out of the hotel. Resolves challenges throughout guests' stays. Promotes hotel services and amenities to guests and upsells products." There's duplication of "Summary". We'll keep the substantive part: "Checks guests in and out of the hotel. Resolves challenges throughout guests' stays. Promotes hotel services and amenities to guests and upsells products."
We need to avoid duplication: there is also "Job Summary Summary:" maybe we just keep the sentence after colon.
Now, we need to output only HTML fragment, no markdown fences.
Let's structure:
About the role
Become part of Restaurant Associates, the industry’s leading provider of dining and event catering for some of the nation's most prestigious museums, performing arts centers and corporations! Voted Glassdoor's Employee Choice Awards- Best Places to work This is R/A !
Location: Delta One Lounge - Terminal 4 JFK International A, Jamaica, NY 11430.
Job Summary: Checks guests in and out of the hotel. Resolves challenges throughout guests' stays. Promotes hotel services and amenities to guests and upsells products.
But we need to check if we are repeating "Job Summary" as heading? It's okay as prose.
Alternatively we could combine About the role and Job Summary into one paragraph.
Now Responsibilities:
Responsibilities
- Welcomes and acknowledges each guest with a smile, eye contact and friendly greeting, using the guest's name when possible.
- Anticipates guests' service needs by asking questions, listening to guest preferences and taking action when possible.
- Speaks to guests and coworkers using clear, appropriate and professional language.
- Answers telephones using appropriate etiquette, transfers calls to the right person or department; takes and relays messages.
- Processes all guest check-ins by confirming reservations, assigning rooms and activating room keys.
- Processes all payment types, including room charges and cash, check, debit and credit transactions.
- Processes all check-outs; resolves issues related to late disputed charges.
- Answers, records and processes guest calls, messages, requests, questions and concerns.
- Follows up with guests to ensure issues have been met to their satisfaction.
- for any list of duties/requirements/benefits, and
for prose. We need to decide which sections to include based on content. We have: - About the role: maybe a brief description: "Checks guests in and out of the hotel. Resolves challenges throughout guests' stays. Promotes hotel services and amenities to guests and upsells products." That's from Job Summary. Could be About the role. - Responsibilities: the Essential Duties and Responsibilities list. - Requirements: "Previous customer service experience is required." Also maybe location? But location is not a requirement. Could include location in About the role? But we have no separate Qualifications/Skills sections unless we have content. Could combine Requirements and Qualifications? But we should only create sections if there is real specific content. We have Requirements: previous customer service experience. Could also include "Full time" as schedule? Not requirement. - Qualifications: maybe none beyond experience. Could skip. - Skills: maybe none explicit. Could skip. - Benefits: list of benefits for full-time and part-time plus additional full-time benefits. - Pay: Fixed Pay Rate: $22.00 per hour. - Schedule: Full time; Days and hours may vary. More details upon interview. We also have location: Delta One Lounge - Terminal 4 JFK International A, Jamaica, NY 11430. Could be placed in About the role as a paragraph. We need to avoid duplication: The posting repeats some lines like "Associates At Restaurant Associates Are Offered Many Fantastic Benefits." and then lists benefits. We'll capture unique benefit items. Let's extract benefits: From "Both full-time and part-time positions offer the following benefits to associates:" then list: - Retirement Plan - Associate Shopping Program - Health and Wellness Programs - Discount Marketplace - Identity Theft Protection - Pet Insurance - Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program Then "In addition, full-time positions also offer the following benefits to associates:" list: - Medical - Dental - Vision - Life Insurance/ADDisability Insurance (maybe Life Insurance/AD&D? Actually text: "Life Insurance/ADDisability Insurance" seems a typo; but we keep as is) - Commuter Benefits - Employee Assistance Program - Flexible Spending Accounts (FSAs) We should keep these as list items. Also there is mention of "Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws." That's a benefit but not specific; could be included as a bullet. Also there is a link for Washington State, Maryland, or remote positions for paid time off benefits info. That's likely boilerplate; maybe we can drop as it's a link to PDF. It's not a substantive benefit description; could be considered boilerplate. Might drop. Also there is safety stuff: "Abides by all Company policies and procedures including but not limited to: The use of a medium weight cut gloves when handling or using knives, peelers, choppers, mandolins or cleaning a slicer. The use of oven mitts, fryer gloves or steamer gloves when handling hot pans from ovens, warmers or steamtables. The use of slip-resistant shoes and proper lifting techniques." This could be considered part of Requirements or Responsibilities? It's about safety policies; could be included under Requirements or maybe a separate section like "Safety Standards". But we only have allowed headings list; we could put under Requirements or Responsibilities? Probably better to include under Requirements as they are requirements. But we already have a short requirement; we could add more items to Requirements list. Also there is "Associates At Restaurant Associates Are Offered Many Fantastic Benefits." Already captured. Also there is "Become part of Restaurant Associates, the industry’s leading provider of dining and event catering for some of the nation's most prestigious museums, performing arts centers and corporations! Voted Glassdoor's Employee Choice Awards- Best Places to work This is R/A !" This is fluff; could be considered boilerplate? It's promotional but maybe we can include in About the role as a brief description. However it's not specific to the role; it's about the company. Might be considered boilerplate but it's substantive about employer. The instruction: "Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions." This is not those categories; it's company marketing. Could keep but maybe we can keep a short sentence: "Restaurant Associates is a leading provider of dining and event catering for prestigious museums, performing arts centers and corporations, and a Glassdoor Best Place to Work." That's summarizing but we must not summarize away detail; we need to preserve ALL substantive information; we cannot invent or summarize away detail. So we need to keep the exact text? The instruction says "Preserve ALL substantive information; do NOT invent or summarize away detail." So we should keep the exact phrasing, not paraphrase. However we can omit duplicated lines. So we need to include that sentence exactly as it appears? It appears: "Become part of Restaurant Associates, the industry’s leading provider of dining and event catering for some of the nation's most prestigious museums, performing arts centers and corporations! Voted Glassdoor's Employee Choice Awards- Best Places to work This is R/A !" There's some weird spacing. We'll keep it as is, maybe trimmed. But we also have "Job Summary Summary: Checks guests in and out of the hotel. Resolves challenges throughout guests' stays. Promotes hotel services and amenities to guests and upsells products." There's duplication of "Summary". We'll keep the substantive part: "Checks guests in and out of the hotel. Resolves challenges throughout guests' stays. Promotes hotel services and amenities to guests and upsells products." We need to avoid duplication: there is also "Job Summary Summary:" maybe we just keep the sentence after colon. Now, we need to output only HTML fragment, no markdown fences. Let's structure:
About the role
Become part of Restaurant Associates, the industry’s leading provider of dining and event catering for some of the nation's most prestigious museums, performing arts centers and corporations! Voted Glassdoor's Employee Choice Awards- Best Places to work This is R/A !
Location: Delta One Lounge - Terminal 4 JFK International A, Jamaica, NY 11430.
Job Summary: Checks guests in and out of the hotel. Resolves challenges throughout guests' stays. Promotes hotel services and amenities to guests and upsells products.
But we need to check if we are repeating "Job Summary" as heading? It's okay as prose. Alternatively we could combine About the role and Job Summary into one paragraph. Now Responsibilities:Responsibilities
- Welcomes and acknowledges each guest with a smile, eye contact and friendly greeting, using the guest's name when possible.
- Anticipates guests' service needs by asking questions, listening to guest preferences and taking action when possible.
- Speaks to guests and coworkers using clear, appropriate and professional language.
- Answers telephones using appropriate etiquette, transfers calls to the right person or department; takes and relays messages.
- Processes all guest check-ins by confirming reservations, assigning rooms and activating room keys.
- Processes all payment types, including room charges and cash, check, debit and credit transactions.
- Processes all check-outs; resolves issues related to late disputed charges.
- Answers, records and processes guest calls, messages, requests, questions and concerns.
- Follows up with guests to ensure issues have been met to their satisfaction.