Front Desk Clerk

Responsibilities

• Manage the day-to-day front desk operations of the facility.
• Provide exceptional customer service while maintaining a welcoming and professional office environment.
• Greet customers, answer questions, and assist with storage inquiries.
• Answer, screen, and direct incoming phone calls.
• Report all maintenance, safety, and operational concerns promptly to the Operations Manager.
• Maintain a clean, organized, and professional office environment, as well as the property's overall cleanliness, including the exterior grounds.
• Organize, file, and maintain tenant records and required documentation.
• Utilize facility management software to process customer accounts, payments, and other daily transactions.
• Aid with administrative projects, data organization, and general office support as assigned.
• Prepare reports and other documentation as requested by management.
• Perform additional duties as assigned to support daily facility operations.

Qualifications

• A high school diploma or GED is required.
• Professional, dependable, and punctual with a strong work ethic.
• Excellent customer service and interpersonal skills.
• Strong verbal and written communication skills.
• Strong organizational skills with exceptional attention to detail.
• Comfortable using computers and learning new software applications.
• Ability to multitask, prioritize responsibilities, and work independently with minimal supervision.
• Ability to maintain confidentiality and professionalism at all times.
• Reliable transportation is required.
• Must be available to work every Saturday.
• Ability to work both indoors and outdoors in varying weather conditions.
• Ability to lift and carry up to 20-30 pounds on an occasional basis.
• Previous experience in customer service, retail, banking, office administration, self-storage, or property management is preferred but not required.