Front Desk Clerk

Program Description

Geffner House is a 307-unit supportive SRO that provides permanent housing for individuals diagnosed with serious mental illness, some who are recovering from drug and/or alcohol addictions, and some who are living with HIV/AIDS. The tenants are offered a comprehensive array of on-site services.

Overall Responsibilities

• Directs tenants and visiting officials to the appropriate offices.
• Maintains a clear and unobstructed Building Lobby and 2nd floor area as tenants and their guests enter and leave the building.
• Maintains the Visitor’s Log by ensuring that all visitors are signed in as required.
• Answers telephone calls, referring callers to appropriate staff; takes messages as necessary.
• Maintains and completes other Logs such as the Incident report Log, Delivery Log, Fire Safety Log, and the Tenant Roster.
• Provides crisis intervention in an emergency and contacts appropriate staff, providing any assistance that is necessary.
• Reports any unusual tenant behavior, such as apparent intoxication or any bizarre behavior, to the clinical staff.
• Prepares and submits reports as required.
• Performs other duties as assigned.

Qualification

• A High School Diploma or GED.
• One year of experience working for a government or non-profit agency or organization providing services to individuals who are either mentally ill or have substance addictions.
• Ability to interact with all levels of staff and clients, good communication skills.

Benefits

Project Renewal is an equal opportunity employer. Its long-standing policy has been to embrace the equality of opportunity for all employees and applicants without regard to actual or perceived race, color, national origin, alienage or citizenship status, religion or creed, gender (see separately issued Gender Discrimination policy for more detail), physical or mental disability, age (18 and over), military status, arrest record, marital status, domestic partnership status, genetic information or predisposing genetic characteristic, sexual orientation, status as a victim or witness of domestic violence, sex offenses or stalking, unemployment status or any other basis protected by applicable federal, state and local laws.