Front Desk Clerk

About the role

Join our team and experience endless career possibilities in a dynamic hospitality environment. As a Front Desk Clerk, you will be the face of our hotel, ensuring exceptional guest experiences through prompt service and attention to detail.

Responsibilities

• Anticipate guests' needs, respond promptly, and acknowledge all guests regardless of how busy or the time of day.
• Maintain positive guest relations at all times and resolve guest complaints to ensure satisfaction.
• Maintain complete knowledge of:
  • All hotel features/services and hours of operation.
  • All room rates, special packages, and promotions.
  • Daily house count and expected arrivals/departures.
  • Scheduled daily group activities.
• Obtain and secure assigned bank, ensuring accuracy of contracted monies.
• Answer department telephones using correct greeting and telephone etiquette.
• Process all guest check-ins, verify registration card information, and handle guest credit/payment methods.
• Direct Bell Person to escort guests and transport luggage to rooms.
• Handle overbooked or "walked" guests professionally.
• Accept and record wake-up call requests.
• Monitor, send, and distribute guest faxes.
• Communicate pertinent guest information to designated departments (e.g., special requests, amenity delivery).
• Resolve discrepancies on the room status report with Housekeeping.
• Match the bucket check to the in-house guest ledger report and report discrepancies to supervisor/manager.
• Process all check-outs, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges.
• Process Players Club applications and issue Players Cards to interested guests.
• Perform other related duties as assigned and promote superior guest service.

Requirements

• High school graduate or equivalent vocational training certificate.
• Good verbal and written communication skills.
• Ability to compute basic arithmetic.
• Proficiency in inputting and accessing information in property management systems, computers, and point-of-sale systems.
• Some college or training in the hospitality industry preferred.
• Previous experience as a Front Desk Clerk.
• Ability to work various shifts, weekends, holidays, and flexible hours.
• Must be able to withstand prolonged standing.

Schedule

Regular shifts, including weekends, holidays, and flexible hours.