Front Desk Clerk

About the role

An exceptional career opportunity awaits you! We’re searching for a passionate individual to join our team and elevate the unparalleled guest experience that defines us.

Responsibilities

• Deliver exceptional guest experiences from check-in to checkout.
• Masterfully handle reservations, inquiries, and complaints using hotel systems.
• Maintain composure and professionalism under pressure, resolving guest issues effectively.
• Build strong guest relationships through personalized service and local knowledge.
• Demonstrate strong communication and interpersonal skills, both in-person and on the phone.
• Accurately manage financial transactions and maintain cash handling responsibilities.
• Effectively multitask and prioritize tasks in a fast-paced environment.
• Contribute to overall hotel operations by performing various administrative duties.

Requirements

• High school diploma or equivalent required.
• 6+ months previous work experience in a guest service position required, preferably within the hospitality industry.
• Able to work independently, has good judgment, problem solving, and decision-making skills.
• Ability to read, listen, and communicate effectively in English, both verbally and in writing.
• Excellent customer service and communication skills are required.
• Able to access and accurately input information using a moderately complex computer system.
• Hearing and visual ability to observe and detect signs of emergencies.
• Must be able to work a varied schedule to include days, evenings, weekends, holidays, and the ability to work under pressure.

Qualifications

• High school diploma or equivalent required.
• 6+ months previous work experience in a guest service position required, preferably within the hospitality industry.
• Able to work independently, has good judgment, problem solving, and decision-making skills.
• Ability to read, listen, and communicate effectively in English, both verbally and in writing.
• Excellent customer service and communication skills are required.
• Able to access and accurately input information using a moderately complex computer system.
• Hearing and visual ability to observe and detect signs of emergencies.
• Must be able to work a varied schedule to include days, evenings, weekends, holidays, and the ability to work under pressure.

Skills

• Strong communication and interpersonal skills.
• Effective multitasking and prioritization skills.
• Customer service proficiency.
• Computer literacy, including hotel systems and moderately complex computer systems.

Benefits

• Free, well-balanced meal every shift.
• Discounted gym membership.
• Room discounts at Marcus Hotels & Resorts.
• Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa.
• Free parking.
• “Two for one” movie theater coupons at Marcus Theatres.
• Early wage access.
• Paid time off.
• Flexible scheduling.

Pay

Details TBD.

Schedule

Details TBD.

About Us

A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S. based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.