Front Desk Clerk

Responsibilities

• Aid guests efficiently, courteously, and professionally.
• Maintain high service and hospitality standards.
• Promptly address guest concerns and ensure satisfaction.
• Post guest charges, collect payments, and handle cash transactions.
• Manage guest mail and messages with respect to privacy and professionalism.
• Stay updated on hotel brand, travel programs, and special offers.
• Communicate guest feedback to relevant departments and management.
• Respond to calls, lobby visitors, and assist team members as needed.
• Maintain knowledge of hotel safety and emergency procedures.

Qualifications

• A high school diploma or equivalent is preferred.
• Prior hospitality or customer service experience is advantageous.
• Show strong interpersonal and communication skills.
• Be able to multitask and maintain professionalism in a fast-paced environment.
• Show attention to detail and strong organizational skills.
• Be flexible to work varied shifts, including evenings, weekends, and holidays.

Benefits

• Competitive wages.
• Medical, dental, and vision insurance.
• Life insurance and short/long-term disability options.
• 401(k) program with company match.
• Tuition assistance.
• Discounted room rates at Concord-managed hotels.
• Training, development, and career advancement opportunities.

About the Role

This role is ideal for someone who enjoys engaging with others, has a winning personality, and takes pride in delivering exceptional service.

Schedule

Varying shifts, including evenings, weekends, and holidays.

Pay

Competitive wages.

Benefits (Full-Time Associates Only)

• Medical, dental, and vision insurance.
• Life insurance and short/long-term disability options.
• 401(k) program with company match.
• Tuition assistance.
• Discounted room rates at Concord-managed hotels.
• Training, development, and career advancement opportunities.

Why Join Concord?

We invest in our associates through training and development at all levels. Our “Associate First” culture supports growth, balance, and diversity. We are built on five cornerstones: Quality, Integrity, Community, Profitability, and FUN!

Equal Opportunity Employer

We are an equal opportunity employer committed to diversity and inclusion and strive to be a Great Place to Work for All.