Front Desk Clerk

Responsibilities

• Aid guests efficiently, courteously, and professionally.
• Maintain high service and hospitality standards.
• Promptly address guest concerns and ensure satisfaction.
• Post guest charges, collect payments, and handle cash transactions.
• Manage guest mail and messages with confidentiality.
• Stay informed about hotel policies and special offers.
• Communicate guest feedback to relevant departments and management.
• Respond promptly to calls, visitors, and team member needs.
• Maintain knowledge of hotel safety and emergency procedures.

Qualifications

• A high school diploma or equivalent.
• Experience in hospitality or customer service.
• Strong interpersonal and communication skills.
• Ability to multitask and maintain professionalism.
• Detail-oriented and organized.
• Flexibility to work various shifts, including evenings, weekends, and holidays.

Benefits

• Competitive wages.
• Medical, dental, and vision insurance.
• Life insurance and short/long-term disability options.
• 401(k) program with company match.
• Tuition assistance.
• Discounted room rates at Concord-managed hotels.
• Training, development, and career advancement opportunities.

Schedule

• Varying shifts, including evenings, weekends, and holidays.

Pay

$18-20/hour

About the Role

As a Front Desk Clerk or Guest Services Clerk at Concord Hospitality, you will be at the heart of guest interaction, creating memorable experiences from arrival to departure. Your proactive, responsive, and caring approach ensures guests feel welcomed and supported throughout their stay. If you enjoy engaging with others, have a winning personality, and take pride in delivering exceptional service, this role is a perfect fit.

Skills

• Proactive and responsive attitude.
• Caring and supportive demeanor.
• Effective communication skills.
• Interpersonal and multitasking abilities.
• Attention to detail and organizational skills.
• Knowledge of hotel policies and special offers.
• Confidentiality and professionalism.
• Flexibility to work varied shifts.

Benefits

• Medical, dental, and vision insurance.
• Life insurance and short/long-term disability options.
• 401(k) program with company match.
• Tuition assistance.
• Discounted room rates at Concord-managed hotels.
• Training, development, and career advancement opportunities.

Concord Hospitality

We are an equal opportunity employer committed to diversity and inclusion and strive to be a Great Place to Work for All. Our Associates Proudly Cheer “We Are Concord!”