Front Desk Clerk

About the role

Greets and welcomes customers with a smile, and serves as a Hotel representative and customer service role model for other Team Members.

Understands, values, and supports the Caesars' mission, vision & values.

Resolves customer issues according to the Family-Style Service model, using Service Recovery tools.

Maintains an operating bank, renders bills, and issues change.

Works closely with Executive Host to ensure complimentary and high-end amenity offerings are provided consistently.

Maintains knowledge of hotel, community, and Special Events to provide guests with superior service.

Demonstrates a positive and enthusiastic demeanor to guests, both internal and external at all times.

Responsibilities

• Serves as Hotel representative and customer service role model for other Team Members.
• Understands, values, and supports the Caesars' mission, vision & values.
• Resolves customer issues according to the Family-Style Service model, using Service Recovery tools.
• Constantly seeks ways to improve friendly, helpful service, and reduce customer wait time to positively impact department’s customer service ratings.
• Responsible for the accurate check-in and checkout of guests.
• Ensures that all guest contact is courteous, informative, and thorough.
• Ensures that Housekeeping cleans all rooms prior to issuing keys.
• Posts charges, settles folios for individuals, groups and due-outs communicated through Housekeeping.
• Receives cash, credit cards, and comps in payment, obtaining proper approval and authorization.
• Provides reservations for Casino/Hotel guests, which includes restaurants, and special events on property.
• Ensures the timely delivery of all messages, mail, and packages left for guests and departments within the Hotel/Casino.
• Works closely with Executive Host to ensure that all complimentary and high-end amenity offerings are provided consistent with the agreed upon arrangements.
• Maintains knowledge of hotel, community, and Special Events to provide guests with superior service.
• Demonstrates a positive and enthusiastic demeanor to guests, both internal and external at all times.

Qualifications

• High school diploma or equivalent required.
• Superior customer service skills required.
• Experience in data entry and dealing with the public is required.
• Career interest within the hospitality field or related industry is preferred.
• Computer usage skills required.
• Proficiency in Microsoft Word, Office, Outlook, Excel, and LMS system knowledge is preferred.
• Must be able to get along well with co-workers and work as a team.
• Must be able to work a flexible schedule including nights, weekends, and holidays as necessary.
• Professional appearance and demeanor required.
• Strong interpersonal skills are required.
• Must be able to read, write, speak and understand English.

Additional Requirements

• Must be able to stand for long periods.
• Must be able to bend, stoop, crouch, kneel, twist, balance, and work at a desk.
• Must be able to lift and carry up to 25 pounds.
• Responds to visual and aural cues.
• Must be able to move in and around the Casino/Hotel areas and front desk areas through the entire shift.

About Us

At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework. Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values – Together We Win, All In On Service and Blaze the Trail – every day. Our mission, “Create the Extraordinary”. Our vision, “Create spectacular worlds. That immerse, inspire and connect you. We don’t perform magic; we create it with excellence. #WeAreCaesars”.