Front Desk/Cleaning

Responsibilities

• Achieve Quota: Consistently meet or exceed a quota of 50 new club memberships per month within 60-days.
• Call all Leads Within Two Days and Convert 30% into Appointments: Reps must call back each assigned lead within 48 hours, quickly engage the potential customer by understanding their reasons for wanting to join a club, and use a variety of persuasive and selling techniques to convert 30% of these calls into a scheduled tour of the facilities.
• Effectively Plan Each Sales Day: Great reps will spend 45-minutes to an hour each day preparing and planning for their next day. They will identify who they will meet, calls they will make, goals and the expected outcomes of their efforts. Great reps will also quickly review their approach for each scheduled club tour and customize their approach based on the information they collected from the person on the phone.
• Conduct Effective Club Tours: Within two weeks, know the core products offered by the club and be in a position to quickly (10-15 minutes) understand a typical potential member’s needs. Present the club’s product line as a solution to the customer’s needs appealing to their emotions and preferred buying methodology. Within 30-days, great reps will consistently conduct five club tours each day and maintain an overall close ratio greater than 50%.
• Become Product Expert: Proactively learn all aspects of the club’s programs and services during the first seven days. Develop examples of all key benefits by product offering. Personally participate in all aspects of the club’s offerings and develop a series of techniques to present these products as solutions to specific customer needs.
• Work with Team to Provide Excellent Customer Service: Develop strong awareness of total team approach to service customers in the club. Proactively meet all key team members, understand key needs, and develop approaches to maximize group effectiveness.
• Assist in Implementing Local Marketing: (Optional) Some clubs require sales reps to spend a portion of their time (as much as 2-3 hours a day) in the field calling on businesses, placing lead boxes, door hangers, flyers on cars and implementing other promotions.

Requirements

• Visit each club in region/market(s) a minimum once per quarter
• Conduct phone meetings with each club in region/market(s) a minimum once per week
• Deep understanding of all Workout Anytime business systems, including ABC DatatTrak, ABC Club Reporting System as well as other business and operating systems implemented from Home Office from time to time
• Superior written and verbal communication skills
• Excellent project management skills
• A team player, with the ability to work within the organization to achieve company objectives
• Excellent analytical skills
• Knowledge and passion for fitness
• Outstanding organizational skills, with the ability to manage multiple priorities and projects

Qualifications

• Demonstrated ability to sell and train others to sell
• Must be able to work in a fast-paced environment with demonstrated ability to handle and prioritize multiple tasks and demands
• Flexibility in response to unexpected changes in work assignments
• Must be able to effectively interact and communicate with individuals at all levels of the organization and members
• Have knowledge of office administrative procedures
• Proficiency in computer skills including Word, Excel, Outlook, PowerPoint