Front Desk Attendant (Part-Time, Winter Seasonal)

About the role

Join a team that dares to dream big and envisions a stronger, more connected community every single day. As a Front Desk Attendant at the Eagle Pool and Ice Rink, you’ll be the friendly face that greets customers, handles admissions, registrations, and phone inquiries, and ensures a positive experience for all visitors.

Responsibilities

• Welcomes pass holders and greets guests entering the facility, striving to create a positive first impression while providing exceptional customer service.
• Serves as cashier for a variety of transactions including drop-in facility fees, program registration, pass sales, and concessions.
• Notifies participants of program/class cancellations or changes.
• Provides excellent internal and external customer service, creating a positive experience through professional and courteous behavior and effective problem resolution.
• Maintains safety, cleanliness, and organization of work area and surrounding lobby area; assists with other cleaning as assigned.
• Performs emergency support as directed in the emergency action plan.
• Assists with opening and closing procedures at the facility.
• Greets the public and directs them to activities; answers multi-line telephone and provides District and facility information.
• Assists patrons with lost & found items.
• Attends staff meetings and in-service sessions as necessary.
• Provides information to the public on facility operations and recreation programs.
• Monitors lobby area to ensure paying customers and cleanliness.
• Performs light maintenance duties such as picking up towels, sweeping/mopping floors, wiping down counters; ensures cleanliness and orderliness of front desk area.
• Completes special projects and assists in other areas as needed.
• Performs other job-related duties as assigned.

Requirements

• Minimum 16 years of age or older.
• High school graduation or equivalency.
• Previous customer service experience preferred; OR any satisfactory combination of experience and training which demonstrates the knowledge, skills, and ability to perform the duties.
• Bilingual Spanish and English preferred.
• May require possession of or ability to obtain a valid First Aid/CPR certification within 30 days of hire.

Considerable knowledge of cash register operation and cash handling; ability to count money and make change. Skills include computer efficiency, general knowledge of recreation, sports, physical fitness and leisure activities, customer service, effective communication, ability to work under pressure in a fast-paced environment while paying attention to detail, and ability to work as a team player.

Pay

$19.64 – $23.11/hour, depending on experience. Staff in this position are eligible for a $1/hour incentive for Spanish/English bilingual individuals who pass the language competency test.

Schedule

Part-Time, Seasonal – October through March. Work schedules may include evenings, weekends, holidays, and multi-day trips. Flexibility is required to successfully fulfill job responsibilities.

Benefits

• Retirement Savings: 3.75% employer contribution to a 401(a) retirement account.
• Employee Assistance Program: Access to mental health resources, life coaching, financial and legal consultation, and more through AllOne Health.
• Paid Time Off: Accrued sick leave in accordance with HFWA.
• Facility Access & Memberships: Complimentary access to all three Mountain Recreation facilities and a free membership to the Gypsum Recreation Center.
• Program Discounts: 20% off facility programs for employees and immediate family members.
• Family Discounts: Discounted punch cards for immediate family members at the Gypsum Recreation Center.
• Outdoor Gear Perks: Access to pro deals on top outdoor industry brands.
• Scholarship Opportunities: Student scholarship programs available.
• Healthcare Options: Opportunity to enroll in Vail Valley Partnership’s One Valley Healthcare Plan—an affordable healthcare program for employees and their families.

For more details on employee benefits, visit mountainrec.org/benefits-overview.