Front Desk Attendant / Culture Expert

Benefits

• Flexible schedule
• Opportunity for advancement
• Wellness resources

Key Responsibilities

• Greet and provide prompt courteous customer service.
• Affords assistance to members and guests with questions and product selection.
• Maintain a positive attitude and take initiative.
• Maintain excellent communication skills: phone, within a team, and between co-workers.
• Maintain product knowledge for products at front desk.
• Work as a cohesive team with all Anatomy team members to ensure efficiency and effectiveness.
• Answer any questions, providing information about the club, class schedule, instructors and trainers, etc.
• Utilize cash and Club Ready POS system management.
• Receive and process membership and service payments.
• Guide customers with regards to the latest club promotions, discounts, and/or special events.
• Receive deliveries and ensures they are taken to their proper destination within the club.
• Maintain a personal, professional and helpful image upholding Anatomy’s customer service standards.

Daily Procedures

• Answer any questions, providing information about the club, class schedule, instructors and trainers, etc.
• Utilize cash and Club Ready POS system management.
• Receive and process membership and service payments.
• Guide customers with regards to the latest club promotions, discounts, and/or special events.
• Receive deliveries and ensures they are taken to their proper destination within the club.
• Maintain a personal, professional and helpful image upholding Anatomy’s customer service standards.

Daily Expectations

• Maintain cleanliness of the desk, desk area, and lobby.
• No personal tasks (i.e. texting, emailing, web surfing, personal phone calls).
• Keep front desk area (top and behind) and lobby neat and tidy.
• Stay up to date on interdepartmental communication emails.
• Communicate in a timely manner to the Membership Sales Teams (via email and text) any guests or non-members interested in touring the club.
• When greeting members and guests in person or on the phone, voice is always smiling.
• Make eye contact when speaking to members and guests.
• Follow and complete Opening and Closing checklists provided.

Qualifications

• Must be at least 18 years or older to apply.
• Responds to members requests with a can-do attitude.
• If it’s an issue that you cannot resolve, relay the information to the manager/supervisor on duty to handle.
• Must have a friendly, outgoing personality and enjoy social interaction.
• Must have a cooperative, positive and optimistic attitude.
• Must exhibit enthusiasm for the club and for the job.
• Must be a patient, courteous listener, and able to show empathy.
• Must have the ability to prioritize and work within a fast paced environment.
• Ability to work as part of a team.
• Demonstrate excellent problem solving and communication skills.

Schedule

• Needs have flexibility with their schedule.
• Have ability to work weekends, holidays, early morning and /or late evenings.

Compensation

$15.00 per hour