Front Desk Attendant

Benefits

• Bonus based on performance
• Company parties
• Dental insurance
• Employee discounts
• Flexible schedule
• Free uniforms
• Health insurance
• Opportunity for advancement

Responsibilities

• Ensures that guests and members are warmly greeted and promptly assisted
• Ensures incoming calls are answered in a professional and efficient manner
• Ensures proper member check-in procedures are followed
• Responds effectively to member questions, requests and concerns and escalates to management immediately if unable to resolve
• Maintains the Maintenance Log, Fitness profiles, telephone inquiries and group fitness reservations
• Immediately reports or escalates to management any unsafe conditions or emergency situations
• Keeps front desk and lobby neat and clean at all times
• Monitors retail goals and ensures club is on track to meet and exceed assigned goals
• Calls all past due members with Front Desk Representatives regarding late dues and down payments
• PARTNERS WITH THE MAINTENANCE AND JANITORIAL STAFF TO IMMEDIATELY ADDRESS ANY MAINTENANCE OR CLEANLINESS ISSUES AROUND THE CLUB

Requirements

• Must be energetic and possess a very friendly, outgoing personality and positive attitude
• Possess strong interpersonal and communication skills, including telephone etiquette
• Possess a strong customer service focus, diplomacy and professionalism
• Understand and follow oral and written instructions
• Able to multi-task and perform tasks with accuracy and attention to detail

Qualifications

• High school diploma or GED required
• Current CPR/AED certification

Skills

• Energetic
• Very friendly, outgoing personality and positive attitude
• Strong interpersonal and communication skills, including telephone etiquette
• Strong customer service focus, diplomacy and professionalism
• Understand and follow oral and written instructions
• Able to multi-task and perform tasks with accuracy and attention to detail

Pay

$12.00 - $17.00 per hour

Schedule

Details on the schedule can be provided upon request.