Front Desk Attendant

Job Duties

• Greet, register, and confirm room rates for guests upon their arrival.
• Maintain an accurate count of room status and availability.
• Reserve guest rooms in accordance with special requests.
• Process guest room charges, receive payments on accounts, and balance receipts at the end of each shift.
• Maintain accurate records of all hotel guest account information.
• Answer incoming calls and questions about guests’ needs regarding room bookings, room rates, amenities, available rooms, programs, special requests, etc.
• Handle guest questions, concerns, and complaints. Ensure resolutions effectively meet guest needs and service expectation standards.
• Perform other duties as assigned.

Qualifications

• 18 years of age or older.
• Completion of high school or GED.

• Proven guest relations, problem solving, and organizational skills.
• Ability to work with computerized front office systems, file, computer figures, and handle cash with a high degree of accuracy.
• Professional image representative of company image.
• Ability to work in a hectic, fast-paced environment.

Schedule

Schedule may vary based on business needs.

Pay

• Medical, Dental, and Vision coverage beginning the first day of the next month after you begin working.
• 401K Contribution.
• Paid time off.

Benefits

• FREE admission to Hersheypark.
• Discounts.

Job Demands

• Finger Dexterity: Constant (>67%).
• Standing: Constant (>67%).
• Walking: Constant (>67%).

• Visual ability to perform detailed work at close distances (computer screens, accounting ledgers, using measurement devices).
• Verbal communication of detailed information to others either by phone or in person.