Front Desk

Main Responsibilities

• Supervise and mentor a team of boarding and daycare attendants, front desk staff, and park rangers.
• Oversee training and development of Daycare and Boarding Attendants, providing regular feedback.
• Report all employee feedback and coaching to the PR Manager for record-keeping in Paycor.
• Cut staff as needed based on business requirements.
• Ensure opening and closing checklists are completed before Front Desk and Attendants clock out.
• Keep a positive and motivated attitude throughout the shift.
• Regularly communicate with the Manager on issues, supply needs, and other matters.
• Greet guests and their dogs with a friendly and positive attitude.
• Provide information about Brew Parks/Pet Retreats policies, amenities, and services.
• Aid guests with the check-in and check-out process, ensuring accurate entry of necessary agreements and vaccines.
• Collect and update information about the dogs, including special requirements or preferences for Pet Retreat.
• Handle reservations and manage guest information, maintaining accurate records.
• Address any issues or concerns raised by guests in a professional and empathetic manner.
• Aid employees and visitors as needed, guiding them to the correct locations and providing necessary information.
• Ensure the Lobby and bathrooms are cleaned regularly and during downtime.
• Report any unusual behavior or health concerns to the appropriate supervisor.