Front Desk

Train Different, Live Different, Work Different.

The mission at UFC GYM is clear: inspire others to reach their potential in and out of the gym. We are dedicated to maximizing potential – in our members, our teammates, and ourselves. We believe in excellence, a high-performance lifestyle, and the power of a team approach to enriching lives through health and fitness.

Bonus based on performance

• Bonus based on performance

Employee discounts

• Employee discounts

Free uniforms

• Free uniforms

Health insurance

• Comprehensive Benefits: Health, Dental, and Vision insurance (for eligible employees)

Opportunity for advancement

• Growth: Tuition assistance and opportunities for career advancement

Perks

• Free gym membership
• Employee discounts
• Free or discounted recertifications (NASM, ACE, ISSA)

Daily Operations

• First Impressions: Warmly greet members and guests as they enter and leave the club, maintaining a professional and high-energy atmosphere.
• Communication: Answer incoming calls professionally, transferring them promptly to the correct department or individual.
• Check-In & Registration: Verify memberships, enroll the members for classes, and check-in prospective members for the sales team.
• Problem Solving: Address member questions directly or guide them to the appropriate lead for further assistance.
• Retail Excellence: Sell supplements, apparel, and gear. Process transactions accurately using the point-of-sale (POS) system.
• Club Upkeep: Keep the front desk and lobby area neat, clean, and organized.
• Daily Operations: Perform opening and closing procedures and assist with inventory or product pricing as needed.
• Member Support: Call members regarding past-due accounts to help them maintain their active status.

Reliability

• Reliability: Adhere to shift schedules, including all meal and rest break periods.

Engagement

• Engagement: Stay focused on member needs, avoiding non-work-related activities like personal cell phone use or internet surfing while on duty.

Experience

• Minimum 6 months of customer service experience in fitness, retail, hospitality, or food service.

Skills

• Strong interpersonal skills
• A friendly personality
• The ability to multitask with high attention to detail

Technical

• Basic computer skills
• Experience handling multiple phone lines

Education

• A High School Diploma or GED is required.

Certifications

• A current CPR/AED certification is required for overnight staff.

Physical

• Ability to stand for a full shift and occasionally lift or move up to 25 lbs.

Requirements

Minimum 6 months of customer service experience in fitness, retail, hospitality, or food service.

Strong interpersonal skills, a friendly personality, and the ability to multitask with high attention to detail.

Basic computer skills and experience handling multiple phone lines.

A High School Diploma or GED is required.

A current CPR/AED certification is required for overnight staff.

Ability to stand for a full shift and occasionally lift or move up to 25 lbs.

Qualifications

A High School Diploma or GED is required.

A current CPR/AED certification is required for overnight staff.

Benefits

Comprehensive Benefits: Health, Dental, and Vision insurance (for eligible employees)

Growth: Tuition assistance and opportunities for career advancement

Pay

TBD

Schedule

TBD