Front Desk

About the role

The Front Desk is the first face people see when they enter the club. You will help create a great first impression, handle member requests, and promote services that help people reach their fitness goals.

Responsibilities

• Welcome and check in all members and guests
• Sell memberships, smoothies, supplements, and personal training
• Sell memberships, smoothies, supplements, and personal training
• Answer questions, resolve billing issues, and track front desk activity
• Keep the front desk area clean, stocked, and on-brand
• Support day-to-day operations and team communication
• Create a fun, professional, and helpful experience for everyone

Requirements

• Customer service or front desk experience preferred
• Comfortable with upselling and helping members
• Energetic and positive attitude
• Available to work early mornings, evenings, and weekends

Qualifications

• High school diploma or equivalent
• Experience in a customer service or front desk role
• Ability to work independently and as part of a team

Skills

• Excellent communication skills
• Positive attitude
• Attention to detail
• Problem-solving skills

Benefits

• 401(k) with matching
• Bonus based on performance
• Dental insurance
• Employee discounts
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Training & development
• Vision insurance
• Wellness resources

Pay

$15.00 - $17.00 per hour

Schedule

Flexible schedule

Benefits

• Free membership and uniforms
• 401k eligibility
• Health benefits available for qualifying employees
• Fun team environment with room to grow

Company Information

Retro Fitness is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. With more than 120 gyms open or under development across the US, Retro Fitness offers multiple fitness experiences under one roof. From traditional strength and cardio options to personalized training programs, Retro Fitness offers something for everyone. Gyms feature best in class equipment and services, our Retro Blends Smoothie Bar, and a selection of amenities that keep members feeling accomplished and refreshed. With our new CEO, Andrew Alfano, leading the team, Retro Fitness is poised for growth in an exciting atmosphere with a new strategic vision and focus. We encourage you to consider joining us on this journey!

Interested in owning a Retro Fitness?

The brand is seeking qualified franchise partners to expand nationwide. For more information, please visit www.retrofitness.com or www.retrofranchising.com.