Front Desk

About the role

Enhance people's lives by providing a high-quality fitness experience in a welcoming, judgement-free environment.

Responsibilities

• Create a class schedule for members, including orientation and DYOP (Develop your own program).
• Engage with members on the club floor regarding their fitness goals, instruct them on equipment usage, and offer support.
• Promote the Judgement Free Zone by interacting with members and enforcing club policies.
• Perform a comprehensive walk-through of fitness areas to ensure a great member experience.
• Conduct prospective member calls and tours, assessing needs and offering Trainer services.
• Greet members/guests as they enter and exit the club, assisting with questions and concerns.
• Answer phones in a friendly manner and assist callers with inquiries.
• Frequently clean and sanitize exercise equipment and Black Card spa amenities.
• Maintain restrooms by ensuring they are clean, sanitized, stocked, and clutter-free according to the routine cleaning schedule.

Requirements

• 6-12 months of experience in a customer service environment preferred.
• Must be 18 years of age or older.
• Willing to become CPR/AED certified (training provided by Planet Fitness).
• Nationally Certified Training Certificate required.
• Basic computer proficiency.

Qualifications

• Physical demands include continual standing, moving, communicating, lifting up to 75 pounds, and encountering toxic chemicals.

Skills

• Positive and upbeat attitude.
• Passion for delivering exceptional member experiences.
• Ability to handle interactions with diplomacy and exhibit genuine motivation for helping others.
• Strong communication and listening skills, with the ability to inspire and motivate others.
• Quick learner with the ability to apply new knowledge during training.

Benefits

• Compensation range: USD $18.50 to $20.00 per hour.
• Comprehensive benefit package including medical, dental, and vision insurance, short-term and long-term disability, term life insurance, 401(k) retirement savings plan, flexible spending accounts, vacation, sick and holiday pay, and a free Black Card Membership.
• Full-time employees only: available benefits include healthcare and dependent care flexible spending accounts, tuition reimbursement, employee perks and discounts, and engaging team-building competitions and social events.

Pay

Hourly pay range: USD $18.50 to $20.00.

Schedule

Hourly pay range: USD $18.50 to $20.00.