Front Desk

Job Overview

Oversees all Front Desk Supervisor. Competent and interpersonal skills to work independently, strong communication, telephone, and customer service skills. Detailed oriented and able to multitask. Meets and greets residents; checks guests and service providers in/out. Understands and reacts to emergency response and access control procedures; monitors and operates electronic security control systems; and accurately maintains daily logs, records, and forms.

Responsibilities

• Maintains schedules and timesheets/cards for payroll purposes.
• Keeps track of activity logs, incident reports for the Manager’s review.
• Works closely with the Front Desk Coordinator and assists with filling shifts when needed.
• Provides training for all new hires assigned to property.
• Forwards vacation and day off requests to Front Desk Coordinator for approval.
• Aids in investigations, tape/log reviews for any unusual incidents.
• Helps Property Manager with special requests, i.e., administrative work, mailings, etc.
• Demonstrates excellent customer service, communication, and time management skills.
• Maintains a safe and secure environment throughout the building/property(s).
• Monitors Emergency Response System.
• Greets and directs residents, guests, and invitees.
• Maintains daily log, records, and forms.
• Responds to emergency situations in a timely and efficient manner within hours of notification.
• Maintains access to the building.
• Resolves and follows-up on all complaints/issues.
• May be assigned other duties by the on-site property manager.
• Follows safety procedures and maintains a safe work environment.

Qualifications

• High school diploma or equivalency preferred.
• College level courses in business or hospitality preferred.
• Two (2) to three (3) years of business experience preferred.
• Command of information system hardware/software is preferred.
• Effective written and verbal communication skills.
• Multiple language fluency is desirable.
• Strong customer service, communication and interpersonal skills required.
• Ability to navigate the property/building quickly and easily as required to meet the job functions.
• Ability to work extended hours and weekends based on project requirements.
• Ability to respond to emergencies and callouts in a timely manner.
• Communicate, receive, and exchange ideas and information by means of the spoken and written word.

Physical Requirements

• Ability to lift 30 – 50 lbs.
• Work in an upright standing or sitting position for long periods of time.
• Handle, finger, grasp and lift objects and packages.
• Reach with hands and arms.

What We Offer

• Full comprehensive benefits to include your choice of multiple medical plans, dental, and Vision.
• Time off benefits, paid holidays, and a 401k with company match.
• Occasional travel may be required to attend training and other company functions.

Disclaimer

• The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
• This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.

Alternative Selection Process or Reasonable Accommodations

• Candidates who require an alternative selection process or a “reasonable accommodation,” as defined under applicable disability laws, may make a request through our designated contact channel national_recruiting@fsresidential.com.

Automated Employment Decision Tool (AEDT)

• We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates.
• The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.
• The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements.