Front Desk Associate - Full Time - 1st Shift

About the role

Nestled in the Blue Ridge Mountains, Ridgecrest Conference Center's mission is impacting lives for God’s glory through purposeful hospitality. Ridgecrest offers everything needed for meaningful gatherings, including comfortable guest rooms, versatile meeting spaces, and both indoor and outdoor activities surrounded by stunning mountain views. Each year, our team serves over 50,000 guests. Front Desk Associates create a welcoming and purposeful experience from the moment guests arrive, serving as one of the first points of contact.

Responsibilities

• Coordinate guest arrival logistics by preparing group welcome packets, issuing meal tickets, and programming electronic room keys to ensure a seamless check-in experience.
• Demonstrate a strong understanding of the reservation process, including providing accurate information, updating booking details, and communicating effectively with guests and relevant Conference Center departments.
• Deliver exceptional guest service by responding to inquiries, providing directions, facilitating check-ins, and relaying guest requests to appropriate teams with professionalism and courtesy.
• Execute cashier responsibilities, including accurately receiving, processing, and reconciling guest payments in accordance with established procedures.
• Handle lost and found management and monitor Front Desk supply inventory, ensuring organized operations and timely replenishment of materials.
• Assist with end-of-conference procedures, including account reconciliation and billing support, to ensure accurate financial closeout.
• Consistently exemplify Ridgecrest’s core values: Serve One, Cultivate Relationships, Create Purposeful Experiences, and Make It Better.
• Perform other duties as assigned by the Front Desk Manager.

Requirements

• Personal affirmation of Ridgecrest’s Statement of Faith.
• Passionate about Ridgecrest’s mission: Impacting lives for God’s Glory through Purposeful Hospitality.
• Strong customer-focused mindset with a commitment to providing excellent service and ensuring a positive guest experience.
• Ability to act with integrity, professionalism, and confidentiality.
• Excellent verbal and written communication and interpersonal skills.
• Proven ability to handle confidential information with discretion.
• Strong organizational and time-management skills.
• Proficient in keyboarding and calculator use, with solid telephone etiquette and basic mathematical skills for handling transactions and guest inquiries.

Qualifications

• High school diploma or GED (required).
• Customer service or hospitality experience (minimum of 6 months); or office clerical work and/or computer or cashier experience (minimum of 6 months).
• Previous experience using SMS Host or other property management systems (preferred).

Physical Requirements

• Ability to work irregular schedules (nights, weekends, and holidays).
• Extended periods of sitting, working on a computer, and viewing screens.
• Availability for nights, weekends, and on-call support.
• Ability to lift up to 50 lbs.
• Effective communication and public relations skills.
• Accuracy and timeliness in performing job tasks.

Pay

This position starts at $15.00 per hour. Pay may be negotiable depending on experience.

Schedule

Weekends and holidays are required.