Front Desk Associate (Contractor)

Location: Boston, MA at the vibrant 100 Summer Street

Pay

$25.00/hour

Schedule

Primary Shifts:

• Monday-Friday, 4:00 PM-7:00 PM
• Saturday-Sunday, 10:00 AM-2:00 PM

Additional Coverage Opportunities:

• Monday-Friday, 6:00-7:00 AM (Club Opening)
• Monday-Friday, 7:00-8:00 PM (Club Closing)

Please include your availability when applying.

About the role

Your mission as a Front Desk Associate is to serve as the face of the Summer Street Squash Club, creating a welcoming and seamless experience for every member and guest who walks through the door. You'll play a key role in delivering exceptional hospitality, supporting day-to-day club operations, and providing on-call event support to help ensure programs, round robins, tournaments, and special events run smoothly.

Reports To: Squash Club Manager

Responsibilities

• Provide Exceptional Member Service:
  • Greet members, guests, and prospective members in a friendly, professional manner.
  • Create a welcoming environment and ensure a positive first impression.
• Manage Front Desk Operations:
  • Answer phones, respond to emails, and assist with general inquiries.
  • Check members and guests in and maintain accurate attendance records.
• Support Club Scheduling:
  • Book and modify court reservations, lessons, clinics, and programs.
  • Assist members with registrations and scheduling questions.
• Process Payments and Transactions:
  • Handle membership payments, retail purchases, guest fees, and other transactions accurately.
• Maintain a Clean and Organized Reception Area:
  • Keep the front desk, lobby, and common areas neat, organized, and presentable.
  • Ensure informational materials are stocked and up to date.
• Communicate with Members and Staff:
  • Relay important information to coaches, management, and members.
  • Assist with member communications regarding programs, events, and club updates.
• Support Club Events and Daily Operations:
  • Assist with tournaments, special events, and administrative tasks.
  • Help ensure smooth day-to-day operations by collaborating with the club team.

Requirements

• High school diploma or equivalent required.
• 1+ years of experience in customer service, hospitality, retail, front desk, or another client-facing role required.
• Experience in a fitness club, sports facility, recreation center, private club, or hospitality environment preferred.
• Familiarity with membership management systems and/or scheduling software strongly preferred.
• Demonstrated ability to resolve member concerns professionally and independently.
• Availability to work evenings, weekends, and other scheduled shifts based on business needs.
• Ability to lift and carry up to 25 pounds and perform the physical demands of the role.
• Must be legally authorized to work in the United States.

Skills

• Customer Service Excellence: You create exceptional member experiences through genuine hospitality, professionalism, and strong interpersonal skills. You build positive relationships and consistently provide friendly, responsive service.
• Communication: You communicate clearly, professionally, and proactively through both verbal and written communication. You effectively collaborate with members, guests, coaches, and the club team to ensure a seamless experience.
• Organization & Attention to Detail: You stay organized, manage multiple priorities effectively, and maintain a high level of accuracy in scheduling, administrative tasks, and day-to-day operations.
• Adaptability & Multitasking: You thrive in a fast-paced environment, quickly adjusting to changing priorities while maintaining composure, efficiency, and a high standard of service.
• Technical Proficiency: You are comfortable using Google Workspace, email, scheduling platforms, and other technology to support daily club operations.
• Reliability & Professionalism: You are dependable, punctual, and take ownership of your responsibilities. You consistently represent the club with professionalism while following through on commitments and maintaining a positive attitude.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans.