Front Desk Associate - Coconut Grove

About the role

Welcome Desk staff is the first line of contact for Anatomy members and guests. Provide superior customer service while assisting them in membership questions, facility questions, and merchandise purchases. Must be able to convey and enforce policies while still maintaining poise and a positive demeanor.

Responsibilities

• Greet and provide prompt courteous customer service.
• Assists members and guest with questions and product selection.
• Maintain a positive attitude and take initiative.
• Maintain excellent communication skills: phone, within a team, and between co-workers.
• Maintain product knowledge for products at front desk.
• Working knowledge of Club Ready so can perform following tasks:
• PT, Membership, Pilates, Stretch and Merchandise Sales
• Provide answers to simple billing inquiries.
• Search for prospects and members.
• Maintain Anatomy aesthetic, appearance, atmosphere, and culture.
• Work as a cohesive team with all Anatomy team members to ensure efficiency and effectiveness.

Qualifications

• Must be at least 18 years or older to apply.
• Responds to members requests with a can-do attitude. If it’s an issue that you cannot resolve, relay the information to the manager/supervisor on duty to handle.
• Must have a friendly, outgoing personality and enjoy social interaction.
• Must have a cooperative, positive and optimistic attitude.
• Must exhibit enthusiasm for the club and for the job.
• Must be a patient, courteous listener, and able to show empathy.
• Must have the ability to prioritize and work within a fast paced environment.
• Able to work as part of a team.
• Demonstrate excellent problem solving and communication skills.

Schedule Needs

• Have flexibility with their schedule.
• Have ability to work weekends, holidays, early morning and /or late evenings.

Compensation

$15.00 per hour