Front Desk Associate

About the role

The Front Desk Associate role at Planet Fitness involves providing a superior level of customer service to members, guests, and fellow PF team members. Responsibilities include greeting members and guests, assisting with inquiries, resolving concerns, performing membership-related functions, and maintaining a clean and safe environment.

Responsibilities

• Greet members and guests as they enter and exit the club
• Assist with any questions or concerns as they check in
• Connect with members on the club floor, offering assistance and support
• Resolve member concerns and escalate to a Manager if necessary
• Answer phones in a friendly manner and assist callers with their inquiries
• Perform membership-related functions such as sign-ups, updates, cancellations, and transfers
• Execute prospective member calls and tours, assessing their membership needs
• Perform regular cleaning and sanitizing of all exercise equipment and Black Card spa amenities
• Maintain restrooms and communal spaces by following the cleaning schedule
• Address and resolve maintenance and facility concerns promptly

Requirements

• 6-12 months of experience in a customer service environment is preferred
• Must be 18 years of age or older
• Willing to become CPR/AED Certified (Training provided by Planet Fitness)
• Basic computer proficiency
• Physical demands include continual standing, moving, communicating, lifting up to 75 pounds, and frequent cleaning and sanitizing

Qualifications

• Passion for the Planet Fitness brand and a desire to make members feel welcome
• Positive and upbeat attitude
• Ability to handle all interactions with diplomacy and exhibit genuine motivation for helping others
• Strong communication skills and ability to listen and empathize
• Inspiring and motivating others to achieve their goals
• Quick study with the ability to apply what is learned during online and hands-on training

Skills

• CPR/AED Certification (provided by Planet Fitness)
• Basic computer proficiency
• Customer service skills
• Communication and interpersonal skills
• Problem-solving and conflict resolution skills

Benefits

• Medical, Dental, and Vision Insurance
• Vacation, Sick Time, and Holiday Pay
• Free Black Card Membership
• 401(k) Retirement Savings Plan
• Term Life Insurance
• Healthcare and Dependent Care Flexible Spending Accounts
• Tuition Reimbursement

Pay

Details on pay are not specified in this job posting.

Schedule

Details on schedule are not specified in this job posting.