Front Desk Associate
About the Front Desk Associate Role
As a Front Desk Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional "Judgement Free" member experience.
Responsibilities
- Greet members/guests as they enter and exit the club; assisting them with any questions or concerns as they check in
- Help to promote our Judgement Free Zone® by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies
- Resolve member concerns and escalate to a Manager as needed
- Answer phones in a friendly manner and assist callers with their inquiries
- Perform membership related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships
- Perform prospective member calls and tours; assessing their membership needs
- Execute retail transactions with accuracy and drive sales goals
- Regular, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities. This includes communal spaces as well as your assigned area
- Ensuring restrooms are clean and sanitized, stocked and clutter free by following the routine cleaning schedule
- Frequently perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns
- Promptly address maintenance and facility concerns such as broken and/or missing equipment (i.e., Dispensers, leaky faucets, fixtures etc.)
Qualifications
- 6-12 months of experience in a customer service environment is preferred
- Must be 18 years of age or older
- Willing to become CPR/AED Certified (Training provided by Planet Fitness)
- Basic computer proficiency
Physical Demands
- Continual standing and moving throughout the club to accomplish tasks during shift
- Continual communicating in person or on the phone to exchange information during shift
- Must be able to lift up to 75 pounds
- Will encounter toxic chemicals during shift
- Frequent cleaning and sanitizing of equipment and facilities
- Moving self in different positions, including bending and twisting, to accomplish tasks
Compensation & Benefits
The hourly pay range for this position is $15.10 to $16.10. Planet Fitness reserves the right to pay below or above the posted range based on factors that are unrelated to a person's protected class.
Planet Fitness offers a comprehensive benefit offering that includes availability to medical, dental and vision insurance; short-term and long-term disability; term life insurance; 401(k) retirement savings plan; flexible spending accounts, vacation, sick and holiday pay and a free Black Card Membership. Certain benefits are offered to full-time employees only.
More reasons to join Planet Fitness: Medical, Dental, and Vision Insurance*, Vacation*/Sick Time/Holiday Pay, Free Black Card Membership, 401(k) Retirement Savings Plan, Term Life Insurance*, Healthcare and Dependent Care Flexible Spending Accounts*, Tuition Reimbursement, Employee perks and discounts, Engaging team-building competitions and social events. Please note that certain benefits listed above are for full-time employees only.